CUSTOMER SERVICE MANAGER (M/F/D)

As CustomerService Manager, you lead the Customer Service organization and ensure asmooth, efficient and customercentric OrdertoCash process. In this strategicleadership role, you drive operational excellence, strengthen crossfunctionalcollaboration, and continuously improve service quality and efficiency.
You serve as a key interface between customers, logistics, finance andinternal stakeholders - always with a clear focus on performance, transparency,and customer satisfaction.

• Leadership & Strategy - Lead, develop, and coach the team, set & implement service strategy and drive continuous optimization of service quality and internal processes
• Order & Delivery Management - Oversee the endtoend order management process to ensure accuracy and efficiency (incl. escalation authority)
• Customer Communication & Claims Leadership - Ensure highlevel customer communication in alignment with corporate standards
• Service Portfolio, Governance & Continuous Improvement - Define and manage the overall service portfolio of the Customer Service organization, consolidate system and tool requirements and coordinate teamwide projects and ensure alignment of priorities