Customer Service Lead EMEA

Location: Westhausen, German

Summary

We are seeking an experienced Customer Service Lead EMEA to lead and optimize customer service operations across our Weller (distribution-focused) and Cleco (mix of run rate and projects) businesses. This is a role with a dual-site scope in Besigheim and Westhausen. The ideal candidate will have a helicopter view of both operations, drive process alignment, and foster strong collaboration with Sales and Shared Services.

You will be the primary contact for our customers across the EMEA region, USA and Asia, ensuring exceptional customer service and acting as a crucial link between internal departments and clients.
Fluency in English and German is required, and French is highly preferred.


Key Responsibilities:

Serve as the main point of contact for EMEA, USA and Asia customers, ensuring a seamless customer experience.
Lead the optimization and alignment of Customer Service processes across Besigheim and Westhausen.
Oversee and harmonize tasks handled by Shared Services, ensuring clarity and efficiency.
Manage logistics operations from order intake to external distribution, including pricing, lead-time advice, backlog analysis, and export documentation.
Collaborate with internal teams to align commercial and logistical goals, driving customer satisfaction and business growth.
Stimulate cooperation with Sales by adopting an inside sales perspective and supporting commercial goals.
Supporting, Communicating and reporting Sales activities to higher management.