Service Technician - Fire

Service Technician

Job Family - Service Operations

This family is dedicated to delivering excellence in all safety servicing activity for the full range of Survitec safety solutions, through the relentless pursuit of improvement to process, systems, data, standardisation of work and continuous improvement practices

Job Summary

This role installs, maintains or repairs Survitec products across one or more product categories, focusing on delivering Survitec standard work to maintain and uphold right first time and operational efficiency. Success requires completion of technical product training and the demonstration of applying that learning through competence assessment

Duties and responsibilities

Delivers servicing installation, maintenance and repair activity to quality and safety standards and according to standard work routines, focusing on delivering key performance metrics

Actively seeks opportunity to drive controlled continuous improvement, identifying and communication process improvement opportunities, so they can be considered for implementation across the whole service footprint

Represents Survitec professionally during customer interactions and uses extensive product knowledge to understand and answer technical questions regarding service requirements

Help specialists set up and test new products or processes; installs complex systems according to training and competence level, seeking guidance and support where needed

Carries out preventive maintenance inspections, identifying and diagnosing any requirement for equipment and systems emergency repairs

Develops knowledge and understanding of Survitec policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtains authorisation from a supervisor or manager for any exceptions from mandatory procedure

Works with Service Operations Manager to devise own monthly schedule, ensuring appropriate operational manpower

Follows Survitec Health, Safety and Environment policies, procedures and mandatory instructions; identifies and mitigates risks to safeguard the environment and the wellbeing of self and others

Develops own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; works towards competence in multiple product lines, to become part of a flexible service operations workforce

Develops and maintains an understanding of relevant technology, external regulation and industry best practices through ongoing education and reading specialist materials

Follows stores requisition processes to maintain accurate stock levels and records

Works with business improvement colleagues to implement standard toolkit and uses experience and work knowledge to contribute to problem solving for process variance, identifying root cause and appropriate corrective actions

Creates an environment where everyone in the team can live the Survitec Values

Creates an environment where our people feel valued, appreciated and free to be who they are at work

Understands, upholds and contributes to creating a safety-first culture within Survitec. Ensures a safe and healthy working environment

Skills

Holds self and others accountable to meet commitments

Builds strong customer relationships and delivers customer-centric solutions

Develops and delivers communications that convey a clear understanding of the unique needs of different audiences

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Makes good and timely decisions that keep the organization moving forward

Plans and prioritises work to meet commitments aligned with Survitec goals

Consistently achieves results, even under tough circumstances

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

Our values - Drive, Collaboration, Innovation, and Resolve - are the foundation of our culture. They guide our actions, shape our decisions, and define how we work:

Drive: We are driven by powerful passion. We take bold action and live our purpose with unwavering commitment.

Collaboration: We break down silos and bring our talents together to realise our ambitions with collective strength and accountability.

Innovation: We have a pioneering spirit to push the boundaries and create value by challenging convention and always improving.

Resolve: We are agile, pro-active problem solvers who anticipate change and transform challenges into opportunities.

As a proud member of the team Trusted to Protect Lives, you'll be empowered to make a real difference.

Experience and qualification

Educated to High School level, with 4 GCSEs or equivalent
1 - 3 years of job-related experienced enables the practitioner to operate unsupervised and at fully competent level in a minimum of one Survitec service product line
No formal management experience required for this role