Freelancer Medical Customer Service Representative - Germany (German)

(Freelance/Project-based)

We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you!

Your responsibilities:

• Representing our company by being the contact person for our patients in Germany.
• Screening patients (no sales calls, pure customer service).
• Being part of the team, where your main task is to help doctors and patients to connect with each other.

Your profile:

• You speak German (mother-tongue) and English.
• You might need to call patients and follow a strict screener.
• You have initial experience in handling customers' requests via phone and email, ideally, you have even already worked in a Call Center before.
• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.
• You can work in the morning, noon, afternoon evening and if necessary Saturdays.

What we offer:

• Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.