Resource Management Specialist Salesforce/ Arabic and English languages

For us at KAPRES, an internal project, we are looking for the profile of a Resource Management Specialist Salesforce/ Arabic and English languages

100% remote work

Location: Morocco or Europe

Job Description:

GENERAL SUMMARY/JOB PURPOSE:

The primary responsibility of the Resource Management Specialist is to manage resourcing for all potential and assigned Professional Services and Education engagements. This position requires that the individual work closely with the Professional Services department's Services Account and Delivery Managers as it relates to resourcing across all work. The Resource Management Specialist must also ensure that project resourcing is managed in order to ensure timely delivery.

ORGANIZATION STRUCTURE:

Reports to: Director of Professional Services Operations

Direct Reports: None

PRINCIPAL ACCOUNTABILITIES:

Collaborate closely with Professional Services and Education teams to centralize resource management activities

Obtain resources for all Professional Services and Education engagements based on skill set and calendar availability for work outlined in Statements of Work

Support engagement lifecycle for services from booking to scheduling, delivery, and revenue recognition

Manage and resolve resource booking conflicts

Participate in weekly resource meetings with Services Account/Delivery Managers to identify appropriate resource requirements for each engagement and facilitate resourcing issues/conflict resolution

Build, maintain, and communicate resource forecasts based on weekly meetings with Professional Services leads

Communicate with clients and internal stakeholders to coordinate scheduling for Professional Services and Education engagements

Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with the Team Leads to address and solve those issues

Manage provision of virtual training courses

Assist with managing and increasing utilization numbers on the Professional Services team

Assist with managing subcontractor utilization and making business decisions to ensure work is delivered efficiently and subcontracts are used effectively.

Efficiently work within software applications like Microsoft Office Suite, Google Suite, NetSuite, Financial Force, and Salesforce

OTHER RESPONSIBILITIES:

Identify and manage potential engagements that should be subcontracted to our partners.

Ensure that proper process is followed and engagements are closed out in a timely fashion

May perform other duties and responsibilities that management may deem necessary from time to time

KNOWLEDGE, SKILLS and EXPERIENCE:

2+ years resource management or project management experience in software solutions industry

Bachelor's degree is preferred. May substitute experience for education

Proficiency in MS Office applications including Microsoft Excel

Salesforce/Financial Force experience a plus

Assertive conflict-resolution and problem-solving skills

Clear and concise communication in both written and verbal form

Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results

Highly detail oriented and able to work autonomously

Ability to manage multiple tasks and tight deadlines with confidence and ease

Ability to prioritize and organize workload across multiple groups

RMCP certification preferred

KEY DECISIONS:

Plan and manage backlog for individual engagements

Maintain accurate revenue forecast for assigned customers

Manage their portfolio of engagements from start to finish, including formal closure of engagement

WORKING ENVIRONMENT & CONDITIONS:

Ability to work at a computer for an extended period of time

Globally distributed client organization that operates both in-office and remotely

Participate in training sessions, presentations, and meetings; sometimes being the presenter of these trainings