Business Development Supervisor

ABOUT THE TEAM:

As a Business Development Team Lead - Germany, you will build and lead a hybrid acquisition team focused primarily on telephone-based sales, with selective field and event support when required.

Your team will convert prospective members into fully onboarded Tide Members through outbound calls, qualification, education and commercial conversion. You will operate as a player-coach, driving performance daily while shaping culture, structure and commercial strategy.

ABOUT THE ROLE:

This role is based in Berlin with hybrid working (2-3 office days per week).

Team Leadership & Performance

• Lead and develop a team of Business Development Executives
• Set and drive KPIs aligned with revenue and OKRs
• Coach through call listening, feedback, and performance management
• Foster a high-energy, accountable team culture

Acquisition & Revenue Growth

• Own outbound sales strategy and execution
• Drive conversion across all lead types, including cold segments
• Optimise call approach, objection handling, and upsell opportunities
• Support field and event activities when required

Operational Excellence

• Build clear processes, workflows, and performance dashboards
• Use data to identify gaps and continuously improve results
• Run test-and-learn initiatives to improve efficiency and conversion

Quality & Compliance

• Ensure high-quality, compliant customer interactions
• Partner with KYC and Compliance to streamline onboarding

Cross-functional Collaboration

• Work with Marketing to maximise lead ROI
• Partner with Product to share market insights
• Collaborate across teams to improve conversion and member experience

WHAT WE ARE LOOKING FOR:

We are looking for a commercially driven, structured and energetic leader who thrives in a high-growth environment.

The ideal candidate will have:

• Fluent German (written and spoken) and strong English

• Experience leading or coaching sales teams

• Strong background in outbound telesales or SME acquisition

• Proven ability to drive revenue and improve conversion rates

• Experience coaching call quality and developing sales talent

• A data-driven mindset with experience running experiments

• High ownership and accountability

• Confidence influencing stakeholders across departments

• Comfort operating in a fast-moving, evolving environment

• Experience in fintech, payments, banking or SME B2B sales is highly desirable.

WHAT YOU'LL GET IN RETURN:

• 25 days of paid leave per year
• Additional 3 days of paid leave for volunteering or L&D
• We invest in your development with professional L&D budget
• Share options
• Extended Parental Leave
• The Deutschland-Ticket - Fully covered
• Free M Urban Sports Club Membership
• Mental health support through Plumm
• A one-off home office budget
• Work and travel globally - up to 90 days per country outside of your home country
• Team socials
• Sabbatical Leave
• Option to take your your work device as your own (eligibility applies)

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.