Customer Quality Specialist m/w/d

Position description

Category

QM - Customer Quality Specialist

How you will contribute

Your Responsibilities - with a strong focus on customer partnership and continuous improvement
In this role, you take ownership of customer-related quality management topics and actively shape a modern, process-oriented Quality Management System in a highly regulated environment.

• Ensure, develop and continuously improve the Quality Management System in compliance with ISO 9001, ISO 15378 and ideally ISO 13485
• Define, implement and monitor quality objectives and KPIs to drive sustainable improvement of products and processes
• Act as a trusted quality interface for selected customers, representing the company professionally in customer meetings and audits
• Manage customer feedback and quality issues with a strong focus on root cause analysis, transparent communication and effective CAPA implementation
• Prepare clear, structured quality reports and analyze quality data to improve products, processes and long-term customer relationships
• Independently prepare, negotiate and maintain Quality Assurance Agreements (QAAs) in close collaboration with customers
• Contribute to regulatory and quality-related projects in the medical device environment, e.g. in the context of importer or distributor activities

What We Offer - your perspective with us

• A responsible and varied role with real influence on the design and development of quality management processes
• Close cooperation with management and cross-functional teams, supported by short decision-making paths
• A challenging, highly regulated environment with a strong focus on customer satisfaction and quality excellence
• A collegial, open working culture with teamwork, professional exchange and opportunities for personal development

What you bring to Nipro

Your Profile

• Completed technical or scientific education or a comparable qualification
• At least 3 years of experience in Quality Assurance or Quality Management, preferably in a regulated industry
• Very good knowledge of ISO 13485 and ISO 9001; experience with ISO 15378 is a strong advantage
• Hands-on experience with common quality methods and tools (e.g. 8D, FMEA, Ishikawa)
• Confident handling of quality documentation, audits and regulatory requirements
• Very good German and English skills, written and spoken
• A structured, self-reliant and solution-oriented working style with strong communication skills and customer focus

Severely disabled applicants and those with equivalent status will be given preferential consideration in case of equal qualification.

Why you should apply

• A permanent, secure position with 30 days of annual leave
• 37.5-hour work week with flexible working hours (flexitime model)
• Option to work from home after the onboarding phase
• Christmas bonus, vacation bonus and additional collective one-off payments
• Company pension scheme
• Opportunity to lease a company bike (JobRad) via salary conversion
• Free on-site parking
• Complimentary drinking water
• Access to corporate benefits (attractive employee discounts)

Position location

Job location

Deutschland, Münnerstadt

Sebastian Gontscharov