Business Analyst / Technical Writer (all genders)

Department

Product & Customer Success

Reports To

Chief Product Officer

Job Purpose

The Business Analyst / Technical Writer supports the successful delivery and adoption of our software solutions by combining business analysis, structured documentation, and customer-facing activities. The role acts as a key interface between customers, product, sales and engineering, ensuring high-quality documentation, and effective customer enablement.

Your Key Responsiblities Will Be

1. Create, maintain, and update software documentation (user guides, functional documentation, release notes)
2. Prepare and deliver customer demos and support onboarding activities
3. Handle and analyze customer requests and feedback, coordinating with internal teams where required
4. Act as a liaison between Product, Engineering, Customer Success, and Sales

Requirements

Education & Experience

1. Bachelor's degree or more in Business, Information Systems, Computer Science, or a comparable field
2. Working experience in financial institutions or working with financial institutions
3. Experience as a Business Analyst, Product Analyst, Technical Writer, or in a similar role
4. Proven experience in software documentation
5. Language: English - C2 or Native

Skills & Competencies

1. Strong analytical and structured working style
2. Excellent written and verbal communication skills
3. Ability to translate complex topics into clear, understandable documentation
4. Confidence in presenting software solutions to customers
5. Ability to work cross-functionally in a product-driven environment
6. Experience in Product based companies

Nice to Have

1. Familiarity with Jira, Confluence, or similar tools
2. German Language fluency
3. Experience in customer-facing roles or customer interaction

Please note that for this position a valid work permit for Germany is required for non-EU citizens. Unfortunately, applications without a valid working permit and sufficient language skills will not be considered.

About SWIAT

SWIAT GmbH is a Frankfurt-based FinTech on a mission to create a financial infrastructure of the future that enables secure and frictionless real-time trading and settlement for all types of regulated assets on a global scale.

What do we do?

1. develop and maintain the SWIAT Network, a blockchain-based platform that is neutral and trustworthy
2. serve the financial sector - tailored for banks and financial institutions
3. empower digital transactions
4. enable the issuance of regulated digital assets
5. onramp traditional assets using our advanced tokenization engine

What do we offer?

1. The chance to participate in and shape a young, fast-growing company from the beginning with the mission to bring DLT and crypto technology to the mainstream of the financial industry.
2. High degree of autonomy and ownership
3. Modern, DLT-based infrastructure environment
4. Hybrid working model
5. Professional certifications (CISM, ISO 27001, etc.)
6. Collaborative FinTech culture with short decision paths
7. Competitive compensation package and benefits

Did we catch your interest? Apply now and join our mission!