Strategic Account Manager

Who We Are:

We build the intelligence that lets robots sense, reason, and act in the real world-moving beyond the lab and into everyday industrial settings like warehouses and factories. Our technology closes the automation gaps that traditional systems can't solve. We are on a mission to redefine how physical work gets done, and we're looking for curious, bold thinkers to help shape the future of robotics with us.
Overview:

We are hiring one of our first Strategic Account Managers to own and grow Sereact's most important customer relationships. You will ensure customers get successful value generation of our AI-powered robotics solutions, drive measurable customer outcomes, and unlock expansion opportunities across Fashion, General Merchandise, E-Grocery, and 3PL customers.

This is a hands-on, high-impact role combining strategic account management, customer success, and commercial growth in a fast-scaling AI robotics company.

Willingness to travel: up to 50%

Your Responsibilities:

• Own strategic customer relationships end-to-end: onboarding, adoption, retention, and expansion
• Act as trusted advisor to operational and executive stakeholders
• Drive customer value realization and ROI through strategic account management
• Identify and close expansion opportunities (new sites, higher throughput, additional licenses), and renewals
• Develop tailored go-to-market and account growth strategies, including QBRs and EBRs
• Partner with Product, Engineering, and Operations to translate customer needs into roadmap input
• Help build the foundation, processes, and playbooks for Customer Success at Sereact

Qualifications:

Education and Experience

• Strong understanding of intralogistics, automation, robotics, or industrial tech
• Experience managing and growing enterprise or strategic accounts
• Background in a scale-up or fast-growing environment
• Proven ability to drive commercial expansion and customer outcomes
• High technical affinity; engineering background a plus
• Excellent communication and stakeholder management skills
• Fluent in English (other languages are a plus)

Why Join:

• One of the first hires in a critical customer-facing function
• High ownership and direct impact on revenue and retention
• Work at the intersection of AI, robotics, and real-world operations
• Competitive compensation, and growth opportunities

Our interview plan:

• Application
• Take-home assignment: You'll work on a short, role-relevant task with clear instructions and a deadline.
• Cultural fit interview (40 min): A conversation about how you work, what motivates you, and what you're looking for. Expect CV highlights, your "why," and time for your questions.
• Technical fit interview (45 min): A deeper dive into your skills and problem-solving approach for this role.
• On-site visit: Meet the team in our office and collaborate on a real challenge similar to the work you'd do here. You'll also meet a founder; we aim to give you a clear feel for the role and environment.

What We Offer:

• Wellpass (gym membership
• A motivated team and an open corporate culture
• Flexible work schedule: Remote or hybrid from the Stuttgart area - design your own working day.
• Company car: An exclusive mobility offer that accompanies you everywhere.
• Shape the future: Work for a market leader in AI solutions and actively contribute to the further development of our industry.
• Attractive remuneration: A competitive salary plus attractive bonus options.
• Career opportunities: Be part of a dynamic scale-up with clear development prospects in a growing industry.