Seller Customer Service Agent - German speaker

About the job Seller Customer Service Agent - German speaker

Seller Customer Service Agent - German speaker

Location: Lisbon, Portugal | On-site
Employment Type: Full-time
Languages: German + English
Monthly salary: 1200 Euro gross

Role Overview

We are looking for German-speaking Seller Customer Service Agents to support sellers on a global digital platform. This role combines customer service and sales awareness, helping sellers succeed by providing guidance, support, and solutions connected to business development activities.

Key Responsibilities

• Support sellers via inbound and outbound interactions
• Assist with account-related queries, tools, and platform usage
• Provide guidance to help sellers improve performance and results
• Apply sales awareness to influence seller success
• Maintain accurate records in internal systems
• Meet service quality and performance targets

Schedule

• Monday to Sunday
• Shifts: 08:00-17:00 or 09:00-18:00 (rotational)
• 2 rotational days off

• Requirements:

• German + English fluency
• Minimum 1 year of experience in:
  
  • Customer Service / Customer Support
  • Telesales
  • Account Management
  • Customer Success
  • Business development-related roles
• Sales mindset and ability to influence seller success (mandatory)
• Strong communication, negotiation, and problem-solving skills