Marketing Customer Support Agent -German Speaker

About the job Marketing Customer Support Agent -German Speaker

Marketing Customer Support Agent -German Speaker

Location: Lisbon, Portugal | On-site
Employment Type: Full-time
Languages: German + English
Monthly salary: 1300 Euro gross

Role Overview

We are looking for an German-speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign support, digital marketing assistance, and advertiser experience, requiring strong marketing knowledge and customer service skills.

Key Responsibilities

• Support advertisers with paid campaign setup, optimization, and troubleshooting
• Provide guidance on campaign performance and platform tools
• Deliver high-quality customer service to marketing clients
• Assist clients via phone, email, or chat
• Maintain accurate documentation in internal systems

Schedule

• Initial schedule (12-hour window):
  
  • Monday to Sunday: 07:00 - 19:00
  • Shifts: 07:00 - 16:00 or 10:00 - 19:00
  • 2 rotational days off

Requirements

• Fluent German and English
• Experience in paid campaign management (mandatory)
• Degree in Marketing or a related field
• Proven experience in Digital Marketing
• Previous experience in a Contact Centre or Service Program for an Advertising Technology company
• Strong understanding of social media platforms and digital advertising fundamentals
• Customer-oriented mindset with strong communication skills
• Ability to work independently and as part of a team