Relocation Readiness Program Support Specialist

Position Title: Relocation Readiness Program Support Specialist

Job Type: Full-Time

Location: Army Community Service (ACS), United States Army Garrison (USAG) Ansbach, Germany (Katterbach Kaserne, Storck Barracks, Barton Barracks, Bismarck Kaserne, Shipton Kaserne/Urlas Area).Requirements:

• the candidate must be able to work on U.S. military installations in Germany (installation pass and background check required).
• the candidate shall have Completed 24 semester hours in social sciences (psychology, sociology, human services, social work, counseling, etc.) OR minimum of 5 years' experience within the past 10 years working in program support, family services, or similar human services-related contracts.
• the candidate shall have Strong administrative and clerical skills, including experience with recordkeeping, correspondence, and scheduling.
• the candidate shall have Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to use databases such as the Army Family Web Portal Client Tracking System.
• the candidate shall have Excellent written and verbal communication skills in English; knowledge of German language is desirable.
• the candidate shall have Ability to prepare and conduct classes/training sessions.
• the candidate Must complete required Army training: Anti-Terrorism Level I, OPSEC, iWATCH, Information Assurance, and PII training within designated timelines.
• the candidate shall have the Ability to maintain professionalism and confidentiality in a military community setting.

Duties and Responsibilities:

The Relocation Readiness Program Support Specialist shall provide support services to the ACS Relocation Readiness Program, including but not limited to:

1. Administrative & Clerical Support

• Maintain Relocation Readiness records, files, and forms in compliance with Army regulations.
• Prepare meeting minutes, correspondence, and reports.
• Schedule and coordinate ACS classroom and meeting reservations.
• Support Relocation Program Manager and attend Relocation Assistance Coordinating Council (RACC) meetings.

1. Reception & Client Services

• Staff the ACS reception desk at Katterbach and Storck Barracks during operating hours.
• Track all client requests, referrals, and training attendance; enter data into the Army Family Web Portal.
• Maintain ACS calendar of events and sign-in logs.
• Distribute welcome packets and maintain minimum stock for newcomers.

1. Lending Closet Operations

• Manage ACS Lending Closet, issue and receive household items, maintain inventory, and track overdue returns.
• Dispose of outdated or damaged items and update records accordingly.

1. Outreach & Marketing

• Assist with ACS outreach campaigns and distribute marketing materials (flyers, brochures, online postings).
• Maintain updated resource guides and directories for community referrals.

1. Training & Education Support

• Prepare for and deliver relocation-related classes and briefings, including:
  
  • Host Nation Orientation & Walking Tour (bi-weekly).
  • Basic Conversational German Classes (twice weekly in series).
  • English as a Second Language (ESL) Classes (weekly).
• Assist in lesson plan updates, publicity, and student enrollment.
• Measure customer satisfaction via the Interactive Customer Evaluation (ICE) system.

1. Reporting & Compliance

• Document all services provided in the Client Tracking System.
• Comply with all U.S. and Host Nation safety, environmental, and security requirements.
• Support planned and unplanned absence backfill requirements.