Skilled Technician

The role holder demonstrates core skills, knowledge, and competence in all
role requirements, and is improving capability and proficiency
• Is technically trained for "Standard" jobs but may not have put all training into
practice and is exposed to "complex" jobs with supervision
• Requires further support, development and supervision to meet targets and
complete new or unfamiliar tasks
• Responds effectively by understanding and listening to customer needs to
deliver great service
• Finds appropriate opportunities to present and sell Value Added Products and
Services (VAPS)
• Understands company policies and procedures and complies with them
• Understands and works towards branch and personal KPIs
• Maintains tools and related kit in good condition