Lead Consultant

About the Role:

Infosys is seeking a Lead Techno-Functional Consultant with extensive experience in Field Service Management (FSM) solutions and a strong background in the utilities domain, particularly in the European market. This is a key leadership role responsible for driving FSM solution implementations for electric and gas utilities across a multi-technology landscape.

You will lead the end-to-end design and deployment of FSM platforms, act as a liaison between business and technical teams, and play a pivotal role in delivering value to our utility clients.
Key Responsibilities:

• Lead the design, build, testing, and deployment of FSM solutions on platforms like Salesforce, Microsoft Dynamics, IFS, etc.
• Conduct technical and functional workshops with clients to gather requirements and present product demos.
• Map client requirements to FSM platform capabilities and propose custom solutions or configurations.
• Prepare AS-IS and TO-BE process documents, identify product gaps, and suggest workarounds or customizations.
• Manage and review functional design documents, configuration documents, and integration frameworks.
• Collaborate with GIS system vendors and internal teams for seamless integration.
• Provide thought leadership across full-cycle FSM implementations, ensuring alignment with European utility data models and regulatory standards.
• Lead project teams and ensure timely resolution of issues during support and post-Go Live phases.
• Serve as the key point of contact for product vendors and manage client expectations effectively.

Required Qualifications:

• 14+ years of IT experience with a minimum of 10 years in FSM implementations for utilities.
• Proven experience in 4+ end-to-end FSM implementation cycles in electric, water, or gas utilities.
• Fluency in German and professional proficiency in English is mandatory. Knowledge of other European languages is a plus.
• Strong understanding of FSM platforms, GIS solutions, and utility data models relevant to European markets.
• Solid knowledge of integration patterns with ERP systems like SAP and Oracle.
• Deep understanding of regulated and deregulated energy markets in Europe.
• Experience leading cross-functional teams and engaging with both technical and business stakeholders.

Preferred Skills & Attributes:

• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• High customer orientation and quality awareness
• Demonstrated ability to work independently and in a team
• Willingness to travel to client locations as required
• Familiarity with Service-Oriented Architecture (SOA) integration principles