Senior Manager CX Insights to Action (f/m/div)

#WeAreIn for jobs that impact everyone's life.Bridging needs with innovation - where customer challenges become our next bigidea.As a Senior Manager CX Insights to Action on our Customer Collaboration and Technical Marketing team work hand-in-hand with our customers, enabling them to transform our products into cutting-edge designs, all while building long-lasting partnerships that thrive on success.Are you in?

Your Role

Key responsibilities in your new role

• Transform Voice of Customer and brand-level insights into enterprise-ready narratives, frameworks, and activation plans
• Generate and synthesize CX insights across relationship measurement, brand health, experiential touchpoints
• Operationalize insights in partnership with experience Research teams and UX teams
• Serve as a connective layer between the CX Operations, experience research and design teams

Your Profile

Qualifications and skills to help you succeed

As a Senior Manager CX Insights to Action, you recognize and seize potential for improving efficiency with dedication and determination. Furthermore, you demonstrate strong communication skills and know how to establish lasting relationships and networks. Lastly, you have a good sense for current trends and deduces potential improvements for your own team.

• 8+ years in CX, Voice of Customer, or experience strategy, 2+ in semiconductor industry
• 3+ years direct expertise in qualitative/quantitative research, survey design, journey mapping, personal development, and insight storytelling
• Adept at developing Customer Advisory Boards customer focus groups both face to face or virtual for internal and external customer qualitative interviews
• Experience managing relationships, brand, and VoC survey programs, and synthesizing complex data into actionable insights
• Ability to influence diverse audience from senior to front line employees with evidence-based insights
• Familiarity with design systems, UX/UI frameworks, and journey mapping, and proficiency in research tools like Qualtrics, User Testing, or similar
• Experience driving cross-functional insight adoption
• Systems thinker with strategic orientation

Contact:
Darana Andrade

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant's experience and skills. Learn more about our various contact channels.
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