Technician - Onsite Technician

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Your skills

• German at native level proficiency
• Professional and well-maintained appearance, Strong customer and service orientation, Analytical thinking with a solution-driven mindset, Excellent communication and teamwork skills
• Completed vocational training or degree in IT (e.g., IT Systems Electronics Technician, IT Specialist) or an equivalent qualification
• ITIL certification is desirable
• Ideally 5+ years of experience in 2nd level support, preferably with ServiceNow
• Hands-on experience with Microsoft Intune, Azure, and SCCM; Experience with iOS devices is an advantage; Solid experience with Microsoft 365 (Office 365)
• Friendly and professional demeanor, Independent and structured working style
• Solid understanding of client-specific processes and the utilized hardware/software environment

Your tasks

• Follows defined work instructions and procedures
• Participates in regular meetings with leadership when required
• Works within ticketing systems, handling incidents and service requests in line with agreed SLAs
• Prioritizes VIP cases and high-priority requests as defined by leadership
• Collaborates with internal teams to resolve local issues
• Provides remote support to users when required
• Supports onboarding of new employees by setting up and configuring equipment (laptops, mobile devices, tablets, etc.)
• Assists users with installation, configuration, and usage of hardware, software, and peripheral devices in accordance with defined standards
• Performs testing & troubleshooting of hardware and software issues
• Contacts end users in cases of very dissatisfied feedback, driving resolution & preventing recurrence
• Supports remote teams when local intervention on servers or network devices is required
• Maintains & supports meeting rooms, including weekly status reporting via SharePoint

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Your benefits

• Onboarding program
• Buddy program
• International job opportunities
• Company events