Engineering Manager (gn) Microsoft Dynamics 365 | CRM / CE

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

• Do you enjoy leading high-performing engineering and consulting teams to build impactful CRM solutions?
• Are you passionate about modern platform engineering using Microsoft Dynamics 365 | Sales & Customer Service?
• Do you thrive in an agile, international environment where innovation and accountability drive success?

Practical Information:

Location: Warsaw, Poland or Belgrad, Serbia or Germany (preferred Leipzig or Berlin area) | Work arrangement: Hybrid | Contract type: Full-time | Reporting to: Director of Software Engineering | Language requirements: Fluent/professional English, written and verbal

As our new Engineering Manager (gn) Microsoft Dynamics 365 | CRM / CE, your mission will be to elevate engineering excellence, drive platform maturity, and deliver reliable, highimpact CRM solutions that support our global Sales organization.

Key responsibilities

• Lead, develop and grow a global team of software engineers and technical consultants working on our Dynamics 365 | Sales & Customer Service platform
• Drive the strategic evolution of our Dynamics 365 | Sales & Customer Service platform by developing forwardlooking concepts - including the integration of innovations such as AI - to ensure the CRM landscape scales with SoftwareOne’s future growth
• Establish and continuously improve software engineering processes and ensure adherence to quality standards
• Contribute handson to design, implementation, documentation and testing
• Collaborate closely with Product Management, Product Owners and, where needed, external partners to deliver impactful solutions

• Proven experience leading engineers and technical consultants in Microsoft CRM/CE environments
• Solid understanding of enterprise CRM ecosystems, especially Microsoft Dynamics 365 | Sales & Customer Service and Power Platform
• Experience designing and implementing sales processes using Dynamics 365 | Sales & Customer Service
• Familiarity with agile software development practices (SCRUM, Kanban)
• Excellent communication skills (English on C-Level), analytical mindset, and a structured, solution-oriented workstyle

What we offer

• An internal IT department that breaks the stereotypes
• A modern technology environment working with the latest Microsoft technologies
• Agile ways of working, including SCRUM and Kanban, supporting collaboration and continuous improvement
• International collaboration with global engineering and consulting teams
• Opportunity to help shape and improve engineering processes with real impact
• A role that enables you to stay handson in design, implementation, documentation, and testing
• Close partnership with Product Management and Product Owners, enabling strategic contribution
• A highly engaged and efficient team environment
• Clear opportunities for learning, growth and expanding scope, creating space for development, progression and growing responsibilities over time
• An environment that prioritizes the “best fit” for longterm success, giving you the room to grow into the role
• A company that invests heavily in talent and training, offering continuous learning, upskilling and a supportive culture that encourages taking ownership and building longterm expertise
• and many more...

• Proven experience leading engineers and technical consultants in Microsoft CRM/CE environments
• Solid understanding of enterprise CRM ecosystems, especially Microsoft Dynamics 365 | Sales & Customer Service and Power Platform
• Experience designing and implementing sales processes using Dynamics 365 | Sales & Customer Service
• Familiarity with agile software development practices (SCRUM, Kanban)
• Excellent communication skills (English on C-Level), analytical mindset, and a structured, solution-oriented workstyle

What we offer

• An internal IT department that breaks the stereotypes
• A modern technology environment working with the latest Microsoft technologies
• Agile ways of working, including SCRUM and Kanban, supporting collaboration and continuous improvement
• International collaboration with global engineering and consulting teams
• Opportunity to help shape and improve engineering processes with real impact
• A role that enables you to stay handson in design, implementation, documentation, and testing
• Close partnership with Product Management and Product Owners, enabling strategic contribution
• A highly engaged and efficient team environment
• Clear opportunities for learning, growth and expanding scope, creating space for development, progression and growing responsibilities over time
• An environment that prioritizes the “best fit” for longterm success, giving you the room to grow into the role
• A company that invests heavily in talent and training, offering continuous learning, upskilling and a supportive culture that encourages taking ownership and building longterm expertise
• and many more...