Account Manager DACH

Account Manager DACH

Berlin, remote

Are you a fluent German speaker based in Germany? Canto is a global leader in digital asset management (DAM), trusted by 4,000+ customers worldwide. We are looking for a bilingual Account Manager to own our DACH portfolio of 250+ German-speaking clients across Germany, Austria, and Switzerland.

Role Overview

You will own a portfolio of 250+ DACH customers, conducting business in German and English - driving renewals, expansion, and long-term platform adoption. You will act as a strategic partner, using data to identify growth opportunities, mitigate churn, and shape customer strategy throughout the annual lifecycle.

What You Will Be Doing

• Own 250+ DACH accounts - proactively identifying expansion, cross-sell, and renewal opportunities through value-based conversations in German and English.
• Execute renewal cycles ahead of subscription end dates, identifying churn risk early and influencing positive outcomes.
• Build 12-month customer roadmaps progressing each account toward their platform goals, with regular health checks and quarterly discovery conversations.
• Partner cross-functionally with Customer Success, Sales, Implementation, and Product to deliver a seamless customer experience from onboarding through renewal.
• Maintain accurate records in Salesforce (SFDC) with clear next steps, and communicate account health and recommendations to German-speaking stakeholders.

Qualifications & Experience

• Full professional fluency in German (spoken and written) - non-negotiable. Previous experience managing DACH customers is essential.
• 3+ years in Account Management or Customer Success in a SaaS environment with a proven track record of driving upsells, cross-sells, and renewals.
• Experience managing 200-300 accounts with a consistent record of exceeding expansion targets and maximising gross revenue retention.
• Proven ability to identify churn signals and present value-based solutions to executive-level DACH stakeholders.
• Proficient in CRM and CS tooling - Salesforce required; Clari, ChurnZero, and Pendo are a plus.

Why Join Canto in Cork?

• Use your German every day - bilingual fluency is a genuine advantage here, not just a box on a spec.
• Own a strategic territory - full DACH market ownership from day one, with direct influence on revenue outcomes.
• Grow with us - Canto is scaling fast; as the DACH portfolio grows, so does your opportunity.
• Remote flexibility - We have an office based in Berlin that you can visit whenever suits you
• Collaborative, international team - diverse colleagues, open culture, and a company trusted by 4,000+ customers worldwide.

Fluent in German and ready to make an impact? Apply now - we'd love to hear from you.