Customer Support Representative
About the Role:
The Customer Support Representative will be responsible for triaging and assisting with inbound support requests, including ticket assignments and handovers, for Planet customers, partners, and field teams. This includes handling administrative issues and assigning technical issues to the appropriate Technical Support Engineer.
The ideal candidate will be a creative, curious, and proactive problem-solver that will be able to quickly gain an understanding of the Planet organizational structure, internal applications, and standard support processes. This is a customer-facing role in a very collaborative environment and therefore requires excellent interpersonal skills.
This is a full-time, hybrid role which will require you to work from our Berlin office 3 days per week.
Impact You'll Own:
- Provide support to Planet customers, partners, and field teams via email, phone, chat, or in person (as necessary).
- Meet/exceed key performance indicators to drive quality and overall customer satisfaction.
- Oversee triage and dispatching of inbound requests for technical support.
- Provide assistance for administrative requests such as password reset, user management, and sales opportunities.
- Build excellent relationships with partner teams including engineering, customer success, sales, and product management.
- Participate in projects that improve the efficiency, quality, and overall customer experience with Planet products and services.
What You Bring:
- Experience working as a customer support representative or similar role
- Bachelor's degree in Computer Science, Computer Engineering, or equivalent combination of technical education and work experience
- Experience in handling technical issues with ability to use problem solving mechanisms
- Excellent written and verbal communication skills
- Ability to maintain a professional demeanor
- Ability to work independently, as well as contributing as a team player
- Ability to multitask, prioritize, and manage time effectively with attention to detail
- Ability to travel as necessary to client sites
What Makes You Stand Out:
- Experience with Zendesk, JIRA, or comparable ticketing systems
- Exceptional troubleshooting and analytical skills
- Ability to identify issue severity from both a technical and business perspective
Application Deadline:
August 20, 2026 by 11:59p / 23:59 CET (Central European Time)
Benefits While Working at Planet:
These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
- Paid time off including vacation, holidays and company-wide days off
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity
- Volunteering Paid Time Off
