IT Operations Engineer (m/w/d)

IT Operations Engineer (m/w/d)

Department: Internal IT

Employment Type: Permanent

Location: Berlin

Compensation: €45,000 - €60,000 / year

Description

You'll represent IT operations end-to-end for the Berlin office - not just fielding requests, but proactively identifying improvements, driving process quality, and acting as a trusted technical partner to the business. You'll be expected to resolve the majority of issues independently, contribute to IT strategy at the local level, and help shape how IT is delivered as YouLend grows in Europe.

With 4+ years of IT support or operations experience behind you, you'll hit the ground running - comfortable managing competing priorities, engaging confidently with stakeholders at all levels, and making decisions without needing to escalate the everyday.

Key Responsibilities

• Own the IT support function for the Berlin office - managing the full ticket lifecycle, enforcing SLAs, and maintaining a high standard of service quality with minimal escalation to London.
• Administer and maintain the Microsoft 365 environment - including user provisioning, licence management, security policies, and Entra ID/Active Directory - confidently and independently.
• Lead device management and endpoint configuration across Windows 11, macOS, and iOS - including MDM, imaging, patching, and hardware lifecycle management.
• Own the joiners, movers, and leavers process end-to-end for Berlin, ensuring a seamless onboarding and offboarding experience and compliance with access management standards.
• Manage and maintain office infrastructure - networking, A/V, meeting room technology, and local vendor relationships - proactively flagging risks and driving improvements.
• Build and maintain a high-quality internal knowledge base - creating runbooks, process documentation, and self-service resources that reduce recurring ticket volume.
• Contribute to IT planning and reporting - tracking metrics, identifying trends, and making recommendations to the Head of IT on service improvements and tooling.

Skills, Knowledge & Expertise

• 3+ years in an IT support or operations role
• Hands-on M365 admin (Entra ID, Exchange, Intune)
• Strong Windows 11, macOS & iOS troubleshooting
• ITSM experience (SolarWinds or equivalent)
• Comfortable operating independently and part of a distributed team
• Excellent communication & stakeholder management
• A/V & video conferencing management
• Good understanding of networking fundamentals

Bonus experience:

• MDM platforms (Intune, Jamf, or similar)
• Teams, Zoom, Atlassian & LastPass administration
• Experience in a scale-up or fintech environment
• IT security awareness or certifications (e.g. CompTIA)
• Experience working with a global/distributed IT function
• German language skills (English essential)

Job Benefits

Why join YouLend?

• Award-Winning Workplace: YouLend has been recognised as one of the "Best Places to Work in 2024 and 2025" by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC.

It's just getting fun:

• We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.
• But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started.
• You will be a part of the fastest-growing area of the business with a unique opportunity to open and scale our newest office in Germany.

Lots of upside:

• High-growth (>100% growth YoY since 2020), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).
• Well-capitalised with supportive private equity backing.
• Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.

Motivating work environment:

• A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
• Strong and transparent team culture, we have each other's backs.
• Independent work environment where results matter.
• Data-driven culture and emphasis on speed (anti-red tape).

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.