German Speaking Customer Care for Booking Platform | Paid Relocation to Greece

Mercier Consultancy MD invites motivated German-speaking Customer Care Representatives to join a leading Booking Platform. This is an excellent opportunity to apply your language skills and customer service expertise while experiencing the vibrant culture and lifestyle of Greece enabled by a fully paid for relocation package.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients through phone, email, and chat.
• Assist customers with booking inquiries, modifications, cancellations, and issue resolution.
• Work collaboratively with internal departments to ensure customer satisfaction and seamless service delivery.
• Maintain accurate records of customer interactions in the CRM system.
• Identify trends in customer feedback to contribute to service improvements.
• Stay informed about platform updates, policies, and relevant travel industry developments.

Requirements

• Exceptional fluency in German (both written and spoken) is mandatory.
• A minimum English proficiency of B2 is required.
• Previous experience in customer care, preferably within travel, booking, or hospitality sectors.
• Strong communication and problem-solving skills with a customer-oriented approach.
• Ability to work effectively in a dynamic and fast-paced environment.
• Familiarity with CRM software and booking platforms is a plus.
• Willingness and readiness to relocate to Greece with the benefit of a fully paid relocation package.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Health Insurance
• 2 Extra Salaries Per Year
• Work in a Positive Environment
• And many other benefits!