Email Deliverability Consultant

WHAT WE'RE LOOKING FOR

As an Email Deliverability Consultant, you will be part of our customer-facing deliverability team. You'll work directly with our customers to provide reporting, best practices, and recommendations to improve their email programs and get the most out of Braze. Teams at Braze work collaboratively to deliver great customer experiences. You'll be a close partner with our Customer Success, Technical Support, Sales, and Growth Teams to develop and iterate on strategies that improve both our customers and our teams.

WHAT YOU'LL DO

• Provide fundamental deliverability support to our customers and our internal teams
• Manage and prioritize incoming tickets to assist with deliverability troubleshooting and strategy
• Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement
• Help conduct in-depth investigations, reviews, and audits into email sending practices
• Assist customers with blocklists, spam traps, and issues with MPs
• Help customers produce schedules for IP warming and monitor their warming progress
• Monitor individual customer email metrics and help improve their sending reputation
• Provide in-depth analysis of performance quality measurements to ensure customer programs are continuously improving
• Provide long term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure
• Take an active role in strategic projects that help to mature process, product, thought leadership, or customer education

WHO YOU ARE

Our ideal candidate is someone who has competency in deliverability concepts and customer management skills. They ideally have two to three years of experience providing deliverability-specific services at an ESP, agency, or large brand. They'd be well-versed in industry best practices, have had success in the identification and remediation of deliverability issues, and in presenting them in a meaningful, consumable format to customers. They'd be a polished, articulate ambassador for the team and for the company.

WHAT YOU CAN EXPECT

A great tech startup culture where openness, curiosity, collaboration, and career growth are encouraged and supported. You'll also have the opportunity to work daily with Braze's customers, many of whom are the most innovative and exciting enterprise and mobile brands in the world.