Restaurant Listing Team Lead

Job Description: Restaurant Listing Team Lead

Location: Germany

About the Role:

We are looking for a motivated and experienced Team Lead to oversee our local Restaurant Listing Team in Germany. This is a high-responsibility role that involves leading a team, managing the end-to-end menu creation process, and driving projects to ensure our merchants have the best possible digital storefront on the Wolt platform.

Key Responsibilities:

• Team Leadership: Lead, develop, and motivate the local Restaurant Listing team, organizing workflows to ensure team members are well-supported and high-performing.
• Menu Operations: Oversee the end-to-end menu creation and editing process, ensuring fast, SLA-driven merchant onboarding while maintaining Wolt's high aesthetic and data accuracy standards.
• Content Strategy & Optimization: Drive the metrics connected with the team effort and merchant engagement increase by working cross-functionally to optimize how content performs on the platform.
• Compliance: Act as the "Compliance Hero" for the market, ensuring all listings on the platform strictly adhere to EU LMIV standards while maintaining high compliance metrics across the board.
• Process Improvement: Drive and own new projects aimed at improving efficiency and quality within the menu management and onboarding lifecycle (e.g., implementing automations or smarter feedback loops).
• Cross-functional cooperation: Work closely with the Account Management, Sales, Onboarding, Vendor Management, and Product teams to ensure the best possible offering is presented on the platform.

Core Competencies:

• Leading and Developing Teams: Proven ability to lead, motivate, and develop a content or operations team.
• Improving Processes: Experience in driving process improvements and implementing effective changes to digital workflows.
• Operational Excellence: Skilled in managing high-volume queues and meeting strict SLAs without compromising quality.
• Analytical Skills: Strong ability to track team KPIs, onboarding metrics, and conversion data to drive performance.
• Cross-functional Excellence: Ability to work cross-functionally and influence other stakeholders effectively to align on business goals.
• Problem-Solving Mindset: Find creative and scalable ways to solve complex menu structures or compliance hurdles.

Key Qualifications:

• Proven experience in operations management, content management, or a related field.
• Strong leadership skills with a track record of managing and motivating teams in a fast-paced environment.
• Excellent organizational and time management skills with an obsession for detail.
• Deep knowledge of food information regulations (e.g., EU LMIV standards).
• Strong interest in digital aesthetics and user experience regarding menu presentation.
• Ability to drive projects and implement automations (e.g., on Monday.com boards) to enhance operational efficiency.
• Strong analytical mindset with experience using Google Sheets, Looker, or similar BI tools to monitor performance and extract actionable insights.

About You:

• You are a proactive leader who takes initiative and drives results.
• You thrive in a dynamic environment and can handle multiple high-priority tasks simultaneously.
• You have excellent communication skills and can work effectively with various internal stakeholders.
• You are detail-oriented and committed to maintaining the highest standards of quality for our partners and customers.