Head of Client Creative Services (Graphics / PPT Support) (m/f/d)
- Advance your career with exciting professional opportunities in our thriving company with a startup feel.
- Voice your unique ideas in a corporate culture defined by openness and integrity.
- Enjoy the opportunity to work from abroad (workation).
- Feel at home working with our helpful, enthusiastic colleagues who have great team spirit.
- Broaden your perspective with our extensive training curriculum and learning programs (e.g. LinkedIn Learning).
- Speak your mind in our holistic feedback and development processes (e.g. 360-degree feedback).
- Satisfy your need for adventure with our opportunities to live and work abroad in one of our many international offices
- Enjoy our benefits, such as hybrid working, daycare allowance, corporate discounts, and wellbeing support (e.g. Headspace).
- Unwind in our break areas where you can help yourself to the healthy snacks and beverages provided.
- See another side of your coworkers at our frequent employee events and highly anticipated World Meeting and Holiday Party.
- Global Operating Model & Transformation: Establish a scalable global operating model, including a new organization design, roles, governance, decision rights and service levels and lead adoption of new structures, processes and tools; transfer relevant best practices from service organizations in consulting.
- Process, Ticketing & Technology Excellence: Redesign intake, prioritization, production, review, quality control, delivery and feedback processes and optimize ticketing and workflow technologies; introduce AI, automation and semi-automated quality checks where value-adding.
- Performance & Commercial Steering: Define and manage KPIs for quality, turnaround time, utilization, backlog, stakeholder satisfaction, cost and service levels and manage capacity, budgets, vendors and external providers with a clear view on productivity and ROI.
- Visual Identity, Quality & Innovation: Own and elevate the firm's PowerPoint design vision, visual identity standards and best practices and ensure visual excellence and consistency; drive innovation in data visualization, slide production and AI-enabled design.
- People & Stakeholder Leadership: Lead and develop a global team of around 60 Client Creative professionals and foster creativity, collaboration and continuous improvement and act as senior interface to consulting leadership and translate client-business urgency into clear service priorities.
- 8-10+ years of management experience in service delivery or operations, ideally in managing graphic design.
- Proven experience managing service teams of 30+ FTEs, ideally across multiple locations or regions.
- Relevant background in consulting/professional services, shared services, customer service, workforce services, call centers or comparable service environments.
- Strong understanding of the consulting business model, including client urgency, quality expectations and commercial discipline.
- Experience in operating model design, organizational redesign, process improvement and technology-enabled transformation.
- Experience with ticketing systems, workflow tools, dashboards, automation/AI opportunities and quality assurance approaches.
- Experience managing budgets, vendors and external service providers.
- Strong analytical skills, including KPI design, performance steering and ROI-based decision-making.
- General understanding of PowerPoint design, corporate visual identity, data visualization and creative production quality.
- Excellent communication and stakeholder-management skills; fluent English required.
Have we sparked your interest? Simply click the 'Apply now' button tosubmit your application. Please note that, for data protection reasons, wecannot accept applications via email.
Would you like to learn more about us and our company culture? Click here to watch our recruitment video.
About Simon-Kucher
Simon-Kucher is a global consultancy with more than 2,200 employees in30+ countries. As a trusted commercial advisor focused on unlocking bettergrowth, we combine deep consulting expertise, growth specialization, andtechnology to scale lasting impact. We optimize every lever of commercialstrategy - product, pricing, innovation, marketing, and sales - based on whatcustomers want and value. With over 40 years of monetization experience, we arerecognized as the world's leading commercial growth and pricing specialist. simon-kucher.com
We believe in building a culture that embraces diversity, equity, andinclusion, creating an environment in which our people feel valued, are able tobe themselves and feel their contribution matters. If we get that right,remarkable things will happen; people will grow faster, innovate, feel valued,and create better outcomes for everyone - our people, our clients and, ofcourse, our business.
Your personal contact:
Maria Weininger
recruitment.germany(at)simon-kucher.com
Please submit your application exclusively via the "Apply now"- button!!
Better growth starts here. With you.
