Front Office Crew

FRONT OFFICE CREW - BERLIN MITTE
At Generatorhostels we are obsessed in delivering outstanding service through a personaltouch. As a Front Office Crew Member, you must be part of ensuring that theFront Office department is run smoothly ensuring that there is a relentlessdesire to "wow" our customers at every opportunity, ensuring that customers'needs are exceeded.

WHO ARE WE
Generator is on a journey. Appropriate, giventhat we're a leading global lifestyle accommodation brand. The journey began inLondon, swung through a heap of European capitals on its way to dominating theworld. Generator burst onto the scene in the Americas with the launch ofGenerator Miami and Washington DC and most recently took aim at the country'sbiggest markets (NYC, LA, Miami and Chicago) with the acquisition of FreehandHotels.

No biggie. Fast Company named us one of the top 50 mostinnovative global companies. We, of course, agree. And now this top 50 mostinnovative global company (did we mention that?) wants a pretty awesome FrontOffice Crew for Generator Berlin Mitte.

Our spaces are safe and seriously social, in the proudestpart of the beating heart of the cities we love. Cultural action, creativepulse and an outstanding way to waste some of the finite time the universe hasgiven you - that's what Generator offers. Holds true for staff and visitorsequally, and while chic design is always the backdrop, every Generator in everydestination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator storyand brand to life.

ABOUT GENERATORBERLIN MITTE

Winner of the 2017Trip Expert Experts' Choice Award. Berlin's renaissance has made it one of themost appealing cities for artists and musicians, its reputation cemented as acultural powerhouse where epic party nights aren't just one-offs. Once you comeyou won't want to leave. Generator Berlin Mitte is right in the heart of thecity. Formerly two 19th century office buildings, it's now fused into onearts-focused über hostel. And it's all within stress-free walking distance ofHackescher Markt, Alexanderplatz and Kunsthaus Tacheles.

For art enthusiasts, thehostel includes a sculptural string installation by French artist SebastianPreschoux and corridors filled with super-sized signature faces by ThierryNoir. A historic courtyard, vibrant social spaces and a chill-out library makeit feel like a real home away from home.

NUTS AND BOLTS OF THE JOB

• Take ownership of the guest journey to ensurethat you continuously raise the bar and create a truly unique Generatorexperience
• Know your guests and have a passion forindependent travel and the road less travelled
• Demonstrate a passion for deliveringoutstanding customer service
• Be part of agreat team within your department that get Generator and want to be themselves
• Monitor oursocial spaces, lighting, sound and temperature, to make sure they embody theGenerator brand and culture at all times
• Know yourcity, its cafés, bars and restaurants, its art, its music
• Ensure youcomply with all company policies you have been trained on, which include FireTraining and Health & Safety and Food Hygiene
• BeResponsible for all cash handling whilst you are on duty
• Correctlyadminister the Close of Shift procedures every shift with 100% accuracy andconsistency

Naturallythis is not intended as an exhaustive list of duties. Other duties as may bereasonably required will form part of this job description.

WHAT'SIN YOUR DNA

• Always love our guests
• Passionate for the hospitality and the youthtravel market
• Be the life the party
• Be really, really organised
• Keep cool when the pressure hits
• Enjoy a super-fast pace
• Understand this is a business, be passionateabout maximising revenue
• Be creative, innovative and digitally smart
• You must be eligible to work in the EUto be considered for this role

YOUR ROCK STAR EXPERIENCE

• Experienced within a front office hospitalityenvironment
• Experienced working with a PropertyManagement System
• Flexible with regards to shifts available perweek (mixture of morning and evening shifts)

OUR GLOBAL EMPLOYEE BENEFITS

• Birthday holiday in addition to youryearly holiday allocation
• FertilityTreatment Support Leave - up to three days' paid leave in any one year for anemployee to undergo fertility treatment
• Employee Bounty Program providingopportunities to earn a compensation for new hire referrals with no cap onnumber of referrals made
• Company contribution towards gymmembership fees for all eligible employees - look good, feel good, work good
• Ideas Award - Quarterly award todouble gross basic salary for 1 month to employee with most valuablesuggestion/feedback
• 2 freenights' accommodation across any of our Generator x Freehand properties globally
• Reduced room ratesfor staff as well as friends and family members (we operate in severallocations across Europe & US so your next holiday is sorted)
• Internationalcareer opportunities so you can travel the world while working with us(win-win!)
• Socialevents, celebrations calendar & various employee recognition schemes - wenever ever need an excuse to let our hair down!
• Onlinelearning tools to help you develop, learn and grow

SO YOU THINK THIS MIGHT BE YOU?That's cool. Send us your application in English. If you've gotquestions, get in touch!

Also, check outjobs.staygenerator.com or our social media pages. Here you may well find theanswers to life, the universe and everything, including why there are nopenguins at the North Pole. We look forward to hearing from you.

Join Usand help us achieve our Vision!