Customer Success Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a dynamic Customer Success Manager (CSM) to join our Sales team. In this role, you will be responsible for building and maintaining deep, trusting customer relationships to drive satisfaction, retention, and profitable growth. You will serve as a strategic partner to our clients, ensuring they achieve their business goals while maximizing the value of Iron Mountain's products and services.

What You'll Do

• Lead strategic account planning, contract renewals, and annual pricing negotiations to secure account profitability and achieve quarterly growth targets.

• Collaborate with internal teams and key decision-makers to position appropriate solutions, resolve billing disputes, and advocate for customer feedback to drive continuous improvement.

• Ensure compliance with federal, state, and local laws, as well as Iron Mountain's internal policies and organizational standards.

What You'll Bring

The ideal candidate will have:

• Strong knowledge of customer relationship management, consultative selling, and financial acumento analyze data and identify strategic growth opportunities.

• Proven ability in contract negotiation, stakeholder management, and problem-solving to successfully mitigate customer churn and risk.

• A results-driven mindset with a deep understanding of macroeconomic, financial, and industry trends to position solutions advantageously.

What We Offer (Benefits)

• Competitive compensation and benefits aligned with your experience.

• Generous paid time off and holidays to support your personal time.

• Flexible work options to support a healthy work-life balance.

• Comprehensive health, wellness, and retirement plans.

• Opportunities for continuous learning and professional growth within a global organization.

Ready to act as a trusted customer advocate and drive strategic growth? Apply today to join our team and elevate the customer experience at Iron Mountain!

Category: Sales