Client Services Officer (DACH)

Are you looking for the next professional opportunity, that will challenge you and advance your career? Join our team now!

Tickmill is looking to hire an English and German Speaking Client Services Officer to join our Client Services team!

AboutTickmill.

Tickmill is an award-winning, multi-regulated broker offering access to a broad range of asset classes, including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies, and Bonds, as well as Exchange Traded Derivatives like Futures & Options).

Foundedin2014,theTickmillGroupemploysover330professionalsacrossofficesinLondon,Cyprus,Poland,Estonia,Seychellesandseveralotherlocationsworldwide.

Ourcultureisbuiltontrust,transparency,andhighstandards.Webringtogetherambitiousprofessionalswhoarelookingforanenvironmentthatsupportsthemtodominateintheirfields.

Our diverse, multilingual teams are focused on innovation, delivering bold excellence, and raising the bar wherever we can.

We offer competitive benefits packages, frequent team initiatives, and opportunities for professional growth.JointheTigers!

What the job looks like?

TheClientServicesOfficerwillhavetheopportunityto:

• Handle client inquiries promptly and professionally via live chat, email, and phone in English.
• Act as the main liaison between clients and internal departments, ensuring timely resolution of issues.
• Assist clients with verification and KYC procedures in line with regulatory and internal requirements, while providing accurate information on account management, execution queries, and platform functionality.
• Troubleshoot technical issues such as login problems and platform navigation, and guide clients in using available tools and resources to improve their trading experience.
• Proactively engage clients to minimize churn by delivering personalized support, reactivating dormant accounts, and contributing to client retention through consistent follow-up and tailored solutions.
• Participate on Expos
  

Whatwillyouneedtobeabletodothejob?

• At least 1 year of experience in a Customer Support or Sales role within a regulated financial services company.
• Fluent in English and German, both written and spoken.
• College or University degree.
• Strong attention to detail, organizational, and communication skills.
• Good knowledge of Microsoft Office applications.
• High level of professionalism, strong work ethic, self-motivation, and team spirit.
• Positive, can-do attitude.
• Flexibility to work on public holidays.
• Availability to work the morning shift (09:00-18:00).
  

Willbeconsideredasanadvantage:

• Anyadditionallanguagewillbeconsideredasanadvantage.
• DeepunderstandingandexperiencewithfinancialproductsandETDssuchasFutures&Options.

Byjoiningus,youcanexpect:

• AUniqueOpportunityforacareerinaglobal,fast-growingcompany.
• Attractive remuneration package based on qualifications and experience.
• Opportunitiestolearnandgrowthroughour"EmployeeTraining&Developmentprogram".
  
• BirthdayandLoyaltybenefits.

Whattoexpectfromourrecruitmentprocess:

• FirstinterviewwithhiringmanagersoranHRcall
• Taskassessment
• Finalinterviewwithtopmanagement

MakeyournextCareerstepandapplyNOW!

*Duetothegreatnumberofapplications,wereceiveforeachofouropenvacancies,weareunabletorespondonanindividualbasis