Erstellt am 6. Juni 2026
Inside Sales/Customer Support
SSAB
Düsseldorf, Nordrhein-Westfalen 40210, Germany
Vollzeit
Reference: 1766663013
Job Description
About the position
We are looking for a highly motivated, dynamic and detail oriented Inside Sales Representative to join our Industry team.
In this role, you will play a key part in supporting our Industry Sales organization by ensuring efficient processes, excellent customer service, and seamless order handling.
Working within a specialized team focused on premium Industry products, you will collaborate closely with internal departments to deliver the highest level of service to our customers.
Main Responsibilities
About You
Our offer
At SSAB we strive for a diverse and inclusive environment. We use our values - driven, true and ahead - in making everyday decisions, keeping the customer at the heart of what we do. This makes us all team players, each with the drive to improve. When joining SSAB you will become part of an organization of passionate problem solvers working together on important challenges. We will support your growth by providing a safe and friendly workplace that contributes to work-life balance. If you set out to achieve it, at SSAB you will have the possibility of broadening your skills and grow within your field or beyond.
We offer a wide range of appreciated benefits to our employees.
Some examples of these are listed here:
Recruitment process
Background check may be a part of the recruitment process. The health check also includes drug testing.
Got questions? Contact us on this position
Email: [email protected]
Word from your future manager:
My name is Martin Ernst, and I have the privilege of leading a passionate and high-performing Industry Sales team of five in Germany.
What drives us is more than numbers - it's our shared ambition to succeed together, our strong team spirit, and the pride we take in consistently delivering outstanding results for our customers.
I'm truly excited about the opportunity to welcome a new team member who wants to make an impact, take ownership, and grow with us. In this role, you won't just support the sales organization - you will be an essential part of our success.
Together, we strive every day to go the extra mile, exceed customer expectations, and continuously raise the bar. If you're looking for a team where your contribution matters and your development is encouraged, we would be very happy to have you on board.
About Us
Becoming part of the SSAB family means joining a journey. A journey that we believe is essential for the sustainability of this planet. Steel has been one of the most important materials for developing our society and it will continue to be so. In the roofs over our heads, in the bridges connecting our cities and in the cars of tomorrow. At SSAB we are proud of our history and leadership in high-strength steel. But we are also aware that the production of steel is one of the largest emitters of greenhouse gases in the world. That has to change. That is why we have developed the world's first fossil free steel production and has committed to becoming largely fossil-free. As part of SSAB you will be instrumental in realizing this goal and push for the green transformation of the whole steel industry.
About the Team
SSAB Europe is responsible for sales of strip, heavy plate and tubular products in Europe, the global business in the Automotive customer segment (AHSS) and for steel and plate production in Raahe and Hämeenlinna, Finland, and in Luleå and Borlänge, Sweden.
About the position
We are looking for a highly motivated, dynamic and detail oriented Inside Sales Representative to join our Industry team.
In this role, you will play a key part in supporting our Industry Sales organization by ensuring efficient processes, excellent customer service, and seamless order handling.
Working within a specialized team focused on premium Industry products, you will collaborate closely with internal departments to deliver the highest level of service to our customers.
Main Responsibilities
- Provide administrative and clerical support to the Industry Sales team
- Manage and coordinate customer orders from entry to delivery
- Ensure accurate and timely order administration in relevant systems
- Act as a key point of contact for customer inquiries and communication
- Collaborate cross-functionally with supply chain, production, and logistics teams
- Support the sales organization in delivering outstanding customer service
- Monitor order status and proactively resolve issues
- Monitor stocks including stock replenishment
About You
- You have completed commercial or business-related education
- You have some initial experience in Inside Sales, Customer Service, or Order Management
- You possess strong communication skills and a customer-oriented mindset
- You are highly organized, detail-oriented, and able to manage multiple tasks effectively
- You enjoy working collaboratively in a team and across departments
- You are confident in using MS Office and ERP systems
- You are fluent in both English and German
Our offer
At SSAB we strive for a diverse and inclusive environment. We use our values - driven, true and ahead - in making everyday decisions, keeping the customer at the heart of what we do. This makes us all team players, each with the drive to improve. When joining SSAB you will become part of an organization of passionate problem solvers working together on important challenges. We will support your growth by providing a safe and friendly workplace that contributes to work-life balance. If you set out to achieve it, at SSAB you will have the possibility of broadening your skills and grow within your field or beyond.
We offer a wide range of appreciated benefits to our employees.
Some examples of these are listed here:
- Profit sharing
- Wellness grants
Recruitment process
- Apply
- Assessments
- Interview
- Reference Check
- Health Examination
- Sign
Background check may be a part of the recruitment process. The health check also includes drug testing.
Got questions? Contact us on this position
Email: [email protected]
Word from your future manager:
My name is Martin Ernst, and I have the privilege of leading a passionate and high-performing Industry Sales team of five in Germany.
What drives us is more than numbers - it's our shared ambition to succeed together, our strong team spirit, and the pride we take in consistently delivering outstanding results for our customers.
I'm truly excited about the opportunity to welcome a new team member who wants to make an impact, take ownership, and grow with us. In this role, you won't just support the sales organization - you will be an essential part of our success.
Together, we strive every day to go the extra mile, exceed customer expectations, and continuously raise the bar. If you're looking for a team where your contribution matters and your development is encouraged, we would be very happy to have you on board.
About Us
Becoming part of the SSAB family means joining a journey. A journey that we believe is essential for the sustainability of this planet. Steel has been one of the most important materials for developing our society and it will continue to be so. In the roofs over our heads, in the bridges connecting our cities and in the cars of tomorrow. At SSAB we are proud of our history and leadership in high-strength steel. But we are also aware that the production of steel is one of the largest emitters of greenhouse gases in the world. That has to change. That is why we have developed the world's first fossil free steel production and has committed to becoming largely fossil-free. As part of SSAB you will be instrumental in realizing this goal and push for the green transformation of the whole steel industry.
About the Team
SSAB Europe is responsible for sales of strip, heavy plate and tubular products in Europe, the global business in the Automotive customer segment (AHSS) and for steel and plate production in Raahe and Hämeenlinna, Finland, and in Luleå and Borlänge, Sweden.
