Front Office Crew

FRONT OFFICECREW - BERLIN ALEXANDERPLATZ
At Generatorhostels we are obsessed in delivering outstanding service through a personaltouch. As a Front Office Crew Member, you must be part of ensuring that theFront Office department is run smoothly ensuring that there is a relentlessdesire to "wow" our customers at every opportunity, ensuring that customers'needs are exceeded.

WHO ARE WE
Generator is on a journey. Appropriate, giventhat we're a leading global lifestyle accommodation brand. The journey began inLondon, swung through a heap of European capitals on its way to dominating theworld. Generator burst onto the scene in the Americas with the launch ofGenerator Miami and Washington DC and most recently took aim at the country'sbiggest markets (NYC, LA, Miami and Chicago) with the acquisition of FreehandHotels.

No biggie. Fast Company named us one of the top 50 most innovativeglobal companies. We, of course, agree. And now this top 50 most innovativeglobal company (did we mention that?) wants a pretty awesome Front Office Crewfor Generator Alexanderplatz.

Our spaces are safe and seriously social, in the proudest part of thebeating heart of the cities we love. Cultural action, creative pulse and anoutstanding way to waste some of the finite time the universe has given you -that's what Generator offers. Holds true for staff and visitors equally, andwhile chic design is always the backdrop, every Generator in every destinationreflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Generator story and brand tolife.

ABOUT GENERATOR BERLIN ALEXANDERPLATZ

Generator and the vibrant life of Berlin: it couldn't be a better fit.Guess that's why we have 3 hotels there now - to make sure that everyone comingto Berlin has a fair chance to get the proper Generator experience.

Located just a stone's throw away from the very heart of Berlin,Generator Alexanderplatz gives you the chance to work in the cultural epicentreof the capital - and welcomes creatives, artists, ravers, musicians, andthrill-seekers from all around the world.

It is currently boasting 132 rooms & 690 beds,being a little gem in our portfolio. Kind of a "no brainer" to take this iconic hotel with us on our Generatorjourney, give it the best parts of our Generator DNA in order to transform thisinto a socially driven, loud and welcoming community hot spot (with somekick-ass parties & events, of course).

NUTS AND BOLTS OF THE JOB

• Take ownership of the guest journey to ensurethat you continuously raise the bar and create a truly unique Generatorexperience
• Know your guests and have a passion forindependent travel and the road less travelled
• Demonstrate a passion for deliveringoutstanding customer service
• Be part of a great team withinyour department that get Generator and want to be themselves
• Monitor our social spaces,lighting, sound and temperature, to make sure they embody the Generator brandand culture at all times
• Know your city, its cafés, barsand restaurants, its art, its music
• Ensure you comply with all companypolicies you have been trained on, which include Fire Training and Health &Safety and Food Hygiene
• Be Responsible for all cashhandling whilst you are on duty
• Correctly administer the Close ofShift procedures every shift with 100% accuracy and consistency

Naturally this is not intended as anexhaustive list of duties. Other duties as may be reasonably required will formpart of this job description.

WHAT'S IN YOUR DNA

• Always love our guests
• Passionate for the hospitality and the youthtravel market
• Be the life the party
• Be really, really organised
• Keep cool when the pressure hits
• Enjoy a super-fast pace
• Understand this is a business, be passionateabout maximising revenue
• Be creative, innovative and digitally smart
• You must be eligible to work in the EU to beconsidered for this role

YOURROCK STAR EXPERIENCE

• Experienced within a front office hospitalityenvironment
• Experienced working with a PropertyManagement System
• Flexible with regards to shifts available perweek (mixture of morning and evening shifts)

OUR GLOBAL EMPLOYEE BENEFITS

• Birthday holiday in addition to your yearlyholiday allocation
• Fertility Treatment Support Leave -up to three days' paid leave in any one year for an employee to undergofertility treatment
• Employee Bounty Program providingopportunities to earn a compensation for new hire referrals with no cap onnumber of referrals made
• Company contribution towards gym membershipfees for all eligible employees - look good, feel good, work good
• Ideas Award - Quarterly award to double grossbasic salary for 1 month to employee with most valuable suggestion/feedback
• 2 free nights' accommodation acrossany of our Generator x Freehand properties globally
• Reduced room rates for staff as well asfriends and family members (we operate in several locations across Europe &US so your next holiday is sorted)
• International career opportunitiesso you can travel the world while working with us (win-win!)
• Social events, celebrations calendar& various employee recognition schemes - we never ever need an excuse tolet our hair down!
• Online learning tools to help youdevelop, learn and grow

SO YOUTHINK THIS MIGHT BE YOU?That's cool. Send us your application in English. If you've gotquestions, get in touch!

Also, check out jobs.staygenerator.com or oursocial media pages. Here you may well find the answers to life, the universeand everything, including why there are no penguins at the North Pole. We look forwardto hearing from you.

Join Us and help us achieve our Vision!