Senior Application Support Engineer

Senior Application Support Engineer

IN SHORT

Our team "Offer Management & Digital Channel" is responsible for the sales-oriented systems in which prospects become customers: CRM, customer portal, product configurator, and our own solution for the Sales Desk. Here, offers for energy sales are created, finalized, and handed over to delivery. We are looking for a Senior Application Support Engineer (m/f/d) to help us shape the future of digital sales systems.

WHAT WILL YOU DO

• Operation & further development of central systems Responsibility for the stable operation and further development of the product configurator as well as support of the CRM system and its interfaces.
• Requirements & solution management Recording requirements together with business analysts and product owners and developing optimal technical solutions.
• Technical implementation & quality assurance Participation in development, testing, bug fixing, and monitoring as well as maintenance of the relevant documentation.
• Service, incident & vendor management Handling incidents and service requests according to ITIL standards in ServiceNow and managing external service providers.
• Project work & agile further development Driving projects for the digitization and optimization of sales processes and implementation using agile methods such as SCRUM.

• Completed studies in (business) informatics or a comparable qualification
• At least 7 years of professional experience
• Experience in operating Java-based web applications and good SQL knowledge
• Knowledge of test, change, incident, and problem management
• Familiarity with cloud technologies, especially Azure
• Analytical, communicative, and team-oriented working style
• Experience with agile methods such as SCRUM/Kanban
• Excellent German and English skills

• Flexible working hours with hybrid work options
• Attractive compensation package
• Appealing work environment in a central location
• Team-oriented culture with open feedback
• Company cafeteria offering healthy and diverse food choices
• Job ticket and bike leasing options
• Health and fitness programs
• Company pension scheme
• 30 vacation days plus additional special leave