ICT Transition User Support Coordinator - Temporary Staff

Description:

In view of the nature and of the urgency of the temporary positions we are looking to fill, it is important for candidates to be available for temporary employment on short notice. In practice, this implies either being in possession of a valid NATO security clearance at the time of application or having been in possession of such a clearance with the possibility to reactivate it swiftly or already being in the process of obtaining a NATO security clearance that is expected to be granted shortly. We therefore only encourage applications for temporary positions from candidates who meet one of the above requirements.

This post is intended to bridge a gap to recruiting a project-linked 3-year post for which the successful candidate for this temporary post may also apply at a later date.

Post Context

Headquarters JSEC provides a resilient operational-level Joint Headquarters, capable of supporting 24/7 operations to coordinate enablement (at the operational level) and, on order, the execution of reinforcement by forces (RbyFo) and sustainment flow in order to contribute to the Alliance's ability to project and sustain combat power into, across and from the Area of Responsibility (AOR), and, if required, into a Joint Operations Area (JOA).

The Support Directorate (SPT) is responsible for providing cross-functional expertise in Supply and Services, HNS Military Engineering (MILENG), Medical Support, Maintenance, CIS, Human Resources (HR) matters and Logistics Information Management.

The J6 Division is responsible for developing and implementing policy, plans and procedures for CIS and Information Assurance (IA).

The Communications and Information Systems Branch is responsible for providing CIS as well as service status, spectrum and network management, implementing CIS engineering requirements for exercises and operations.

Principal Duties

The incumbent's duties are:

1. Support JSEC users in the ICT transition as tactical level technical coordinator.

2. Coordination of JSEC user support and asset management (for the JSEC end user equipment) in close cooperation with the respective User Help Desk:

   1. SINA Asset Management

i. SINA token and card handling within the HQ

ii. port activation / deactivation from HN ICT support

iii. relocation of ICT equipment within the HQ

iv. on the spot troubleshooting on malfunctioned HW (creation of CIS tickets)

b. BWI phone management

i. coordination with HN's CIS provider BWI

ii. maintaining the phone register for JSEC

iii. the port activation / deactivation from HN IT support

iv. the relocation of IT equipment within the HQ

v. on the spot troubleshooting on malfunctioned HW (creation of CIS tickets)

c. Assistance in Exercise user support with

I. the NCIA Support Office in all matters regarding NCIA CIS provision to JSEC users

II. short notice layout changes in EX / OPS buildings

1. Network administrator:
   1. Network administrator for JSEC provided Open Internet
   2. Network trouble shooting
   3. Cable patching
   4. POC for coordination/issue resolution with service providers (Telekom and BWI)

Essential Qualifications

1. Secondary or Higher Secondary Education with 5 years of post-related experience

2. Inherent ICT understanding

3. CISCO network administration skills (small LAN)

4. Good English skills, SLP 3333 - (Listening, Speaking, Reading and Writing)

NOTE: The work both oral and written in this post and in this Headquarters as a whole is conducted mainly in English.

Desirable Qualifications

1. German language skills preferred (SLP 2222 - limited working level)

7. Contract

a. The selected candidate will initially be offered a contract of six (6) months, with the option of extending it to an additional up to six (6) months, subject to satisfactory performance and continued operational need.

b. Salary: Grossmonthly salary is EURO 5,260.65which is subject to taxation.Temporary personnel are responsible for acquitting themselves of their responsibilities for the payment of taxes.

c. Benefits package: Temporary Staff are covered by a benefit package which consists of pension contributions by the Organization (12% of basic salary), medical and accident benefits (death and invalidity) provided under the NATO Group insurance contract, and paid leave of 2.5 days per month worked. For staff eligible under NATO rules, there is also a dependent child allowance and coverage for dependent children for medical benefits.

d. It is a condition of employment that before a temporary staff member can be appointed, the Organization must have received a security clearance certificate (minimum NATO Secret) from the government of the country or countries of which they are national.

8. Notes for Candidates

a. Applications must be submitted using the e-recruitment system. Applications and other documents will not be reviewed if sent through other formats (including email, social network, etc). Candidates should particularly note: When completing the application form using NATO Talent Acquisition Platform, you are able to add attachments. Only attachments specifically asked for as part of the application process will be considered.

b. All pre-screening questions should be answered completely. Expressions such as: "please see attached CV, please see annex, please see enclosed document, etc" are not acceptable.

c. A Selection Board will assess all applications and agree on the candidates to be invited for a final interview.

d. NATO will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots, such as Chat Generative Pre-trained Transformer (Chat GPT), or other language generating tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such generative or creative AI applications may be rejected without further consideration at NATO's sole discretion, and NATO reserves the right to take further steps in such cases as appropriate.

9. Additional information

a. About Ulm: Ulm distinguishes itself as one of Germany's most livable cities by seamlessly blending a high-tech professional landscape with an exceptional quality of life. As a major innovation hub home to the "Science Park," it is known for its academic and business ecosystem in biotech and AI, while its strategic importance is further underscored by the presence of the NATO Joint Support and Enabling Command (JSEC). Stationed at the Wilhelmsburg Barracks, JSEC serves as a vital multinational headquarters responsible for the rapid movement and sustainability of forces across Europe, reinforcing Ulm's role as a key "hub" in continental security. This global significance is balanced by a convenient "15-minute city" infrastructure that ensures almost everything is accessible by public transport, foot, bike, or a short car ride. Residents enjoy a unique harmony between the charm of the historic city center and the natural beauty of the Danube, all while benefiting from a safe, clean environment, excellent healthcare infrastructure and high-speed connections to major cities like Munich or Stuttgart.

b. NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability.

c. NATO is committed to fostering an inclusive and accessible working environment, where all candidates living with disabilities can fully participate in the recruitment and selection process. If you require reasonable accommodation, please inform us during your selection process along with documented medical evidence to support your request.

d. All JSEC personnel are expected to conduct themselves in accordance with the current NATO Code of Conduct as agreed by the North Atlantic Council (NAC), and thus display the core values of integrity, impartiality, loyalty, accountability, and professionalism.

e. Due to the broad interest in HQ JSEC and the large number of potential candidates, telephone or email enquiries cannot be dealt with.

f. For more information on JSEC, please visit our website.

g. This vacancy will be closed on 30 June 2026, at 11:59:00 PM (CET)