Erstellt am 10. Juni 2026
Working Student IT / Service Desk (m/f/d)
Deutsche Telekom AG, Telekom Ausbildung
Bonn, Nordrhein-Westfalen 53111, Germany
Vollzeit
Reference: 368349106
About the Position
As a Working Student (m/f/d) in IT / Service Desk, you will be a crucial point of contact for our employees regarding technical challenges. You will be responsible for handling support requests, analyzing and resolving hardware and software issues, and ensuring smooth IT operations. You will apply your knowledge of IT support, network technologies like routers/firewalls, as well as server and virtualization technologies daily to find effective solutions. With your strong communication skills, you will explain complex issues clearly and ensure a high quality of service. You will document solutions, contribute to the continuous improvement of our IT processes, and gain valuable practical experience in a dynamic environment.
Must-Have Skills
Nice-to-Have Skills
Experience with IT Service Management (ITSM) tools (e.g., Jira Service Management, ServiceNow)
What We Offer
Flexible Work Arrangements: We support a healthy work-life balance through flexible working hours and, where possible, mobile work options.
About Us
Information is currently being updated.
Do you think this job is made just for you? Then use the chance to apply online now! In case of equal qualification, disabled candidates will be considered preferentially. We look forward to getting in contact with you!
Your application to job advertisements outside of Deutsche Telekom AG may also be processed outside of Deutsche Telekom AG in other countries in Europe. This also applies to the processing of applications to subsidiaries of Deutsche Telekom AG. We would therefore like to make our employees with civil servant status aware of the following: you are not obligated to include documents relevant to your personnel records, in particular civil servant assessments. However, you are free to provide these documents on a voluntary basis.
As a Working Student (m/f/d) in IT / Service Desk, you will be a crucial point of contact for our employees regarding technical challenges. You will be responsible for handling support requests, analyzing and resolving hardware and software issues, and ensuring smooth IT operations. You will apply your knowledge of IT support, network technologies like routers/firewalls, as well as server and virtualization technologies daily to find effective solutions. With your strong communication skills, you will explain complex issues clearly and ensure a high quality of service. You will document solutions, contribute to the continuous improvement of our IT processes, and gain valuable practical experience in a dynamic environment.
Must-Have Skills
- Solid IT support knowledge
- Experience with network technologies (routers/firewalls), server, and virtualization technologies
- Excellent communication skills
- Strong fundamentals in network technology
Nice-to-Have Skills
Experience with IT Service Management (ITSM) tools (e.g., Jira Service Management, ServiceNow)
- Basic understanding of ITIL processes
What We Offer
Flexible Work Arrangements: We support a healthy work-life balance through flexible working hours and, where possible, mobile work options.
- Individual Development: Comprehensive onboarding and continuous learning and development opportunities to advance your career.
- Modern Work Environment: Work in an inspiring setting equipped with the latest technology and ergonomic workstations.
- Team Spirit and Culture: An open corporate culture, characterized by mutual respect and strong team cohesion.
- Health and Well-being: Health promotion initiatives and a focus on your overall well-being.
- Attractive Compensation: Fair remuneration for your valuable work and additional benefits.
About Us
Information is currently being updated.
Do you think this job is made just for you? Then use the chance to apply online now! In case of equal qualification, disabled candidates will be considered preferentially. We look forward to getting in contact with you!
Your application to job advertisements outside of Deutsche Telekom AG may also be processed outside of Deutsche Telekom AG in other countries in Europe. This also applies to the processing of applications to subsidiaries of Deutsche Telekom AG. We would therefore like to make our employees with civil servant status aware of the following: you are not obligated to include documents relevant to your personnel records, in particular civil servant assessments. However, you are free to provide these documents on a voluntary basis.
