Sales Development Representative (German Speaking)

So, what's the role all about?

We're looking for a Germanspeaking Sales Development Representative (SDR) to join our highperforming EMEA Sales Development team, supporting growth across the DACH region (Germany, Austria, Switzerland).

In 2026, our SDR organisation is focused strongly on driving pipeline for NICE's AIfirst solutions, with a primary emphasis on Cognigy- a recognised leader in Conversational and Generative AI across Europe. You'll be the first point of contact for potential customers, introducing NICE's AIpowered technologies, uncovering their needs, and booking qualified discovery calls for our Account Executives (AEs).

Working across a mix of inbound and outbound activity, you'll research accounts, identify key stakeholders, and craft thoughtful outreach that opens doors and creates genuine sales opportunities.

You'll build expertise in the DACH market, develop personalised engagement strategies, and shape earlystage conversations that convert into real pipeline.

From day one, you'll be supported by experienced mentors, structured training, and a team committed to your long-term success.

How will you make an impact?

• Drive highquality pipeline for NICE's AIfirst product suite, particularly Cognigy's conversational and generative AI capabilities.

• Identify, contact, and engage key decisionmakers through multitouch outreach (email, phone, social, video).

• Execute a balance of strategic outbound prospecting and inbound lead followup to maximise pipeline generation.

• Understand customer pain points and articulate how NICE + Cognigy deliver measurable value.

• Build highquality discovery opportunities for AEs and ensure smooth, informed handoffs.

• Document all activities, insights, and interactions accurately and consistently in Salesforce.

• Meet or exceed monthly goals for discovery calls, qualified opportunities, and outbound productivity.

• Collaborate with AEs, Marketing, and regional stakeholders to refine targeting and improve conversion.

• Continuously develop knowledge of AI, automation, CX technology, and competitive positioning in the DACH market.

• Use AIenhanced prospecting tools to increase efficiency, relevance, and impact.

Have you got what it takes?

• Fluent German and strong English communication skills.

• Confident communicator, especially when engaging senior stakeholders.

• Strong curiosity and the ability to uncover real needs through discovery.

• Proactive, selfmotivated, and organised, with great timemanagement skills.

• Comfortable using CRM tools; Salesforce experience is a plus.

• Driven by results, eager to grow, and excited about working in an AIdriven sales environment.

You'll have an advantage if you also have:

• Experience with Outreach, LinkedIn Sales Navigator, or similar prospecting tools.

• Interest in or exposure to Conversational AI, automation, or CX technology.

• Prior SDR, BDR, inside sales, or prospecting experience in SaaS or technology.

What's in it for you?

This is a chance to build a career at the heart of Europe's AI revolution. You'll gain:

• Handson experience selling one of Europe's most recognised AI platforms (Cognigy)

• Deep understanding of conversational and generative AI use cases

• A highly transferable and indemand skillset

• Ongoing coaching, sales development training, and access to global best practices

You'll be part of a global team that celebrates growth, innovation, and bold ideas.

Enjoy NICEFLEX!

We operate a hybrid working model designed for productivity and balance:

• 2 office days per week in Berlin for collaboration, teamwork, and facetoface connection

• 3 remote days for focus, flexibility, and personal efficiency

Office days prioritise collaboration, ideation, learning, and creating a vibrant team environment.

About Cognigy

NiCE Cognigy delivers AI that works-fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI-instantly, across every channel and in 100+ languages.

Requisition ID: 9834

Reporting into: Director - Sales Development

Job type: Individual contributor.

#LI-Hybrid