Desktop Support Coordinator
Lincoln International follows a hybrid work structure with an emphasis on in office collaboration.
Our employees work in our offices Monday through Thursday each week, with the option to work remotely or from the office on Fridays.
Duties & Responsibilities:
The Desktop Support Coordinator position at Lincoln International provides an excellent opportunity to work in a demanding and dynamic IT environment. A Desktop Support Coordinator at Lincoln International will be given the opportunity to hone their PC hardware and software troubleshooting skills while gaining experience with advanced technical challenges of a multi-office international network. The Desktop Support Coordinator will serve as the help desk for Lincoln International employees and provide day to day maintenance and support of all end user systems including Windows based notebook and desktop PCs, telephones, mobile devices (iPhone/iPad/etc), and a variety of other software and business systems. The Desktop Support Coordinator will be responsible for the following duties:
- 1st call help desk support for approximately 1.200 employees across multiple offices across Europe, US and Asia
- Troubleshoot and repair hardware and software
- Configure and deploy new hardware and software
- Interface with technical support from vendors and suppliers
- Provide support to IT management
- Working hours 9am to 6pm M-F
- Participate in an on call rotation to provide 24x7 support.
The firm offers a unique, flexible culture that rewards initiative and will allow the Desktop Support Coordinator to take on additional challenges as they are capable. The following factors differentiate the Desktop Support Coordinator position at Lincoln International:
- Responsibilities are limited only by ability rather than by a formal job description
- Direct exposure to a variety of complex systems
- Opportunity to be a contributor to long term system design and development
Qualifications:
The Desktop Support Coordinator position at Lincoln International is challenging, offers an excellent learning experience and provides a solid foundation upon which an individual can build a future IT career. Interested candidates should meet the following requirements:
- Minimum 1-2 years of work experience
- A successful Desktop Support Coordinator is self-motivated, can manage multiple tasks and deadlines in a fast-paced environment, and is detail oriented with a customer oriented mindset
- Strong writing and verbal communication skills German and English
- Must demonstrate strong analytical and troubleshooting skills
- Should have a degree in MIS or significant related experience
Additional Information:
Lincoln International is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status.
