Quality Manager

At Newrest, we move forward thanks to those who get involved, take risks, and are eager to develop. Join a dynamic team with an entrepreneurial and sporty mindset, where decisions are taken quickly without fear of failure. At Newrest, everyone contributes to the Group's growth. Here, hands-on experience matters, even the CEO pushes trolleys.

About Newrest

Newrest, an expert in out-of-home catering and Facility Management, is one of the world leaders in multi-sector catering. Driven by a pioneering "Unlimited" spirit, the Group operates in 53 countries with 60,000 employees.

Our services cover a wide range of areas: airline catering, buy-on-board, onboard duty free, concession catering, remotes sites and Facility Management services, rail catering, airport and motorway concessions.

More than just a company, Newrest represent a true family, with 97% of its capital owned by over 700 employees.

Our Germany Operations

• Number of employees: 200
• Main activities: Catering - Production of meals for more than 250 flights per week.
• Key clients: United, EgyptAir, Saudia Airlines, etc.

Your role:

• We are looking for a Unit QHSE Manager Inflight Catering
• You will report to the Unit Manager

Key responsibilities:

Quality and Food Safety Management:

• Food quality and safety are overseen by the QHSE Manager and aim to ensure the quality and safety of food and services. It includes:
• Develop, implement and maintained the Quality and Food Safety management systems in accordance with Newrest standards
• HACCP : conduct HACCP audit, update the Food Safety plan and lead the HACCP team
• Halal Management and certification : update the Halal Safety plan
• Winrest : Participation in the deployment of the Winrest solution, performance analysis...
• Perform traceability exercises, mock recall and other mandatory exercices.
• Participation in updating the preventive maintenance plan and cleaning plan
• Ensure compliance with airline customer specification and regulatory requirements
• Participation in the deployment of the Food Defense and Contingency plan

Health & Safety:

• Implement and monitor occupational health and safety policies and procedures
• Conduct risk assessments and ensure appropriate preventives measures are in place
• Lead investigations of accidents, incidents and near misses
• Promote a strong culture among all employees and contractors

Unit inspection:

• Carry out unit inspections at the frequencies defined by the Newrest Group and assign corrective actions, where necessary (in case of identified non-conformities), to the managers responsible for the different departments.
• Monitor and track the progress of action plans in coordination with the Unit Director and the managers of the various departments
• Conducts a daily walk-through of the unit.
• Unit inspection includes: HACCP, H&S, Environmental, first aid kit, extinguishers, ...

• Verification of records :
• - Perform a daily random check of the records completed within the unit in order to ensure that operators carry out all mandatory records on a daily basis, particularly those related to CCPs and PRPOs, in accordance with the services scheduled in the production plan.

Equipment and Pest control:

• Verification of subcontractor reports (archiving, report relevance, trend analysis) including Ecolab, Pest, uniform, waste.
• Verification and calibration of thermometers, weights, scales and small equipments

Microbiological Analysis:

• Create and update the control plan for the unit
• Carry out food, surface and hand swabs sampling
• Conduct root cause analysis in the event of microbiological non-conformities and ensure the implementation of action plans and effectiveness

Environmental Management:

• Develop and maintain environmental management programs aimed at reducing waste, energy consumption, and environmental impact
• Ensure compliance with environmental regulations and company sustainability targets
• Monitor environmental performance indicators and implement improvement initiatives

Compliance & Audits:

• Prepare and manage external audits from regulatory authorities, airline customers, and certification bodies
• Maintain all required documentation and records related to QHSE systems
• Answer to customer complaints (Food poisoning, foreign object...) with root cause analysis and achieve satisfactory closure.
• Follow suppliers topics (complaints, self-evaluation, audits) and allergen management system
• Manage non-conformities, corrective actions and continuous improvement initiatives on our internal platform
• Participate to the Food Testing with CSM and carry out daily weight tests during site rounds in the production areas

Training & Awareness:

• Develop and deliver QHSE training programs for staff and management
• Ensure employees are aware of hygiene, safety and environmental procedures
• In collaboration with the HR department, develop training plans and necessary training materials
• Oversee compliance with QHSE procedures within teams, while encouraging employees to adopt a proactive approach to safety and quality
• Create a QHSE Culture within the unit. This involves making QHSE principles an integral part of daily operations and ensuring that all employees are actively engaged in maintaining high standards.

Reporting & Leadership:

• Monitor and report key QHSE performance indicators to top management + Providing support to process owners in analyzing their KPIs
• Lead QHSE meetings and support operational teams in implementing corrective and preventive actions
• Develop and follow the "I CARE" policy at the unit level

Management of Ramp Safety and Security:

• Realise ramp safety audit
• Knife recall simulation: participate in the exercise and conduct root cause analysis based on the results
• Intrusion test: participate and monitor the test
• Evacuation drill: coordinate and participate in the evacuation exercise; evaluate and perform root cause analysis of the results

Any other assignments given occasionally or on a daily basis by immediate superior or the management.