Master@IBM - IT-Automation Customer Success Engineer (f/m/x)

As a participant in this program, you will combine a part-time Master's degree in Professional Software Engineering at Knowledge Foundation with exciting projects and cutting-edge technologies in a dynamic work environment.

Throughout your studies you will work as a Customer Success Engineer.
Your primary responsibilities will include:
• Assist with projects: You will contribute to various projects and tasks, gaining hands-on experience and exposure to different aspects of the business. This will help you develop a deeper understanding of the company's operations and goals.
• Learn from professionals: You will have the opportunity to observe and learn from experienced professionals, gaining insight into their roles and responsibilities. This will help you build your skills and knowledge in a real-world setting.

Your role and resposibilities:

• Support the implementation and optimization of IT automation solutions for enterprise customers.
• Analyze business and IT processes to identify automation opportunities and improve operational efficiency.
• Assist in developing, testing, and maintaining automation workflows, scripts, and applications.
• Collaborate with customers, consultants, and technical teams to ensure successful adoption of IBM technologies.
• Support IT operations activities, including troubleshooting, monitoring, and process improvement initiatives.
• Contribute to customer success by providing technical guidance, training, and solution support throughout project lifecycles.

Your benefits

• Financial independence from day one - with an attractive salary
  An employment contract with a 38-hour workweek, including 10 hours dedicated to university studies!
• Master studies at Knowledge Foundation @ Reutlingen University - the tution fees are covered by your partner company
• State-of-the-art equipment, such as a MacBook, iPhone & more
• Personalized development through hands-on training, job shadowing, and career coaching
• Master's thesis in collaboration with your department, ensuring a seamless link between theory and practice

The Master's program:

• Part-time master's program lasting 4 semesters, including a master's thesis
• Recognized and accredited master's degree from Reutlingen University
• Block-style lectures for optimal work-study balance: 80% work - 20% master's program
• Optimal combination of theoretical coursework and practical application in the workplace
• Premium instruction by experienced professors and lecturers from Reutlingen University of
• Applied Sciences as well as industry experts
• Small class sizes & case studies for personalized and hands-on learning
• Extensive network of alumni and fellow students, plus events like ski trips & barbecues
• Support and guidance from the Knowledge Foundation team throughout the entire application and selection process as well as during your studies

Your profile

• Bachelor's degree in Business Informatics, Computer Science, or a related field.
• Passion for Technology (e.g. IT-Automation, Application Development, IT-Operations).
• Good knowledge of German (at least B2 proficiency) , Maths and English.
• At least basic programming and scripting knowledge with a willingness to learn new technologies.
• You are committed as a problem solver and ready to take on challenges.
• You bring a curious mindset and a strong willingness to learn and grow.
• You are known for your dedication and commitment.
• You like to take on responsibility, get involved and have fun doing so.
• You are characterised by your communication and teamwork skills.