Senior Global IT Operations Lead

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma - The Sleep Company Founded in 2015, we have grown into the world's largest direct-to-consumer (D2C) sleep brand, with a presence in over 35 markets and more than 15 retail stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It'sour people who bring this mission to life. At Emma,you'lljoin a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

We are looking for a people-driven leader to guide our IT Operations team. You'll lead around 10 IT professionals, from Interns to Seniors, across multiple countries, helping them grow in their careers while playing an active role in shaping Emma's IT direction globally.

What you will do:

• Team Leadership & Development: You will lead and mentor a team of IT Systems Engineers across our multi-site environment (Frankfurt, Lisbon, Mexico City, Manila), conducting regular 1:1s, driving performance, and building team capabilities. You will own the hiring and onboarding of new team members and foster a culture of ownership and continuous improvement.
• Office 365 & Azure Environment Management: You will oversee and manage our Identity Provider (Microsoft Entra), enforcing best practices on user and group management, access control policies, and governance. You will own the strategic direction of our cloud infrastructure (Office 365 & Microsoft Azure), ensuring security, scalability, and cost efficiency.
• Asset & Endpoint Management: You will own the end-to-end Device and Endpoint Management strategy, driving standardization of Windows and macOS deployment via Intune across all sites. You will oversee asset lifecycle management in collaboration with Procurement, setting processes your team executes against.
• Strategy & Cross-functional Collaboration: You will define and drive the IT Operations roadmap in alignment with business priorities, engaging stakeholders across departments on infrastructure improvements and automation initiatives. You will make and own architectural decisions, lead cross-team projects, and represent the IT Operations function in broader organizational planning.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 3 years of experience in a team lead or people management role within IT Operations.
• Strong hands-on background in Azure, Microsoft Entra, and Intune, you can both lead and do.
• Proven track record of driving technical projects end-to-end and delivering outcomes across cross-functional teams.
• Solid scripting and automation skills (PowerShell preferred); you set the standard your team codes to.
• Excellent communication skills, you can translate technical decisions for non-technical stakeholders and align diverse teams around a shared direction.
• Comfortable operating in a fast-paced, globally distributed environment with a high degree of autonomy.

• Maturing Scale-Up: We're part of the 13-20% of start-ups that transition to scale-up. This is a rare stage where we refine systems without losing agility. It's where start-up energy meets scalable impact - and where people can build the next version of Emma.
• Empowerment to Impact: Every Emmie owns part of our success with accountability. It's about seeing it, owning it, doing it - something that is valued and measured in development.
• Growth & Learning Journey: We live by the 70/20/10 model - with 70% on the job, 20% from others, 10% structured training. We invest in your growth with trainings and coaching to get you to the top of your game.
• Emma-zing Community: We hire selectively which means working with smart, collaborative people who care deeply. It's a community built by Emmies for Emmies.
• Next Level Global: With 60+ nationalities across 4 offices, global collaboration is part of our values. You'll work across cultures, perspectives, and time zones.