Manager Project Methodology (m/f/d)
Are you ready to help transform Customs Operations at DHL Express-Globally?
We are launching one of the most ambitious Customs Transformation programs in our history, and we're looking for exceptional people who want to make a real, lasting impact. This is a once in a career opportunity to be part of a major, multi-year change program spanning people, processes, and technology-designed to radically elevate our Customs Operations and Quality across DHL Express Globally. We are scaling our Global Operations and IT business teams from fewer than 30 colleagues today to more than 100+ high impact professionals, building new capabilities and strengthening existing ones. This includes establishing a best-in-class Program Management Office (PMO), creating a Global Customs Process team, expanding Business Capability teams (currently CCG), growing our Business IT teams, and significantly increasing investment in IT development and solution capabilities. This is not a short-term initiative. Customs Transformation represents a long-term capability strategy, backed by an investment of over 100 million, to deliver smarter processes, more powerful systems, and a future ready Customs Operations landscape.
It will be complex. It will be demanding. At times, it will be frustrating. But for those who thrive on challenge, impact, scale, and purpose, it will also be deeply rewarding. Your work will directly shape how DHL Express delivers excellence to customers around the world.
If you want to be part of something big and truly transformational-this is your moment.
We are looking for a Manager Project Methodology.
Role Location: Whilst this role has been advertised as located in a specific location, we will also be considering locating this role at other GHO locations in Europe, including Bonn, Brussels, Maastricht and Leipzig.
How will you contribute to the success of DHL?
- Own and continuously evolve the delivery methodology, including conceptual design, alignment with stakeholders, and ongoing improvement.
- Develop, maintain, and govern an integrated methodology cookbook covering processes, templates, RACI models, quality gates, and guidance that align agile delivery with deployment governance.
- Standardize and enhance core program templates (plans, status reports, risk & issue logs, dependency tracking, cutover readiness) to ensure consistency and highquality program management practices.
- Define and introduce new program management standards in close collaboration with the PMO, ensuring continuous improvement of the overall project management environment.
- Partner closely with the Senior Manager Project Tools to ensure methodology and tooling remain fully aligned, userfriendly, and mutually reinforcing.
- Coach, guide, and enable cross-functional project teams in effectively applying the Cookbook methodology and best practices in daily delivery.
- Support the BUIT team in the plan, facilitation, and documentation of key Scrum ceremonies, including Sprint Planning, Reviews, Retrospectives, and backlog refinement, ensuring consistent structure and alignment with the overarching methodology standards.
- Create and maintain coaching materials and enablement content for Process and Product Owners, Project Managers, and Team Leads, ensuring clarity on roles, responsibilities, and methodological expectations.
- Enable a culture of continuous improvement by capturing lessons learned, identifying methodological gaps, and integrating insights into methodology updates.
- Act as a facilitator and methodology ambassador, ensuring teams understand, adopt, and derive value from the agile delivery model.
Do you have what it takes?
- Relevant university degree, Bachelor/ Master in Business Administration or similar.
- Fluency in English; additional languages beneficial.
- Strong organization and project management skills, experience in PM methodologies (e.g. PSM/CSM, PMIACP, PMP, or PRINCE2)
- Strong delivery and agile expertise with 5-10+ years in agile frameworks (Scrum, Kanban, scaled agile, SAFe)
- Proven experience supporting large, complex transformations, project delivery, and methodology or standards development.
- Ability to design, document, and maintain delivery methodologies, including processes, templates, RACI models, governance standards, and playbooks.
- Strong tool affinity with Jira, Confluence
- Experience in change and stakeholder management
- Demonstrated capability to connect agile delivery (Scrum/SAFe) with deployment governance (waves, stage gates, Go/NoGo) and to operationalize a methodology cookbook at scale
- Excellent communication, interpersonal and presentation skills
- High level of integrity and discretion in handling confidential information
Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor's, Master's, or MBA certificate).
If you have any questions, please feel free to reach out to our Senior Talent Sourcer, Garima Saraswat, at [email protected].
