Manager (m/f/d) Process Excellence

Job Description

The Manager (m/f/d) Process Excellence plays a pivotal role in Hapag-Lloyd's transformation journey, acting as a trusted partner to Process Owners and Stakeholders. You will be responsible for executing improvement initiatives, delivering end-to-end optimizations, and ensuring sustained project benefits. With a focus on data-driven decision-making and a strong understanding of Lean Six Sigma and Process Mining, this role is key to Hapag-Lloyd's continuous improvement and operational excellence.

Responsibilities

• Execute the Process Excellence roadmap, aligning initiatives with Hapag-Lloyd's priorities and objectives
• Optimize cycle time, cost, quality, compliance, and customer experience through structured problem-solving and disciplined implementation
• Identify root causes, redesign processes, and ensure standard adoption across regions and functions
• Establish KPIs, dashboards, and governance structures to steer performance and turn data insights into actions
• Apply Lean Six Sigma and Process Mining to detect bottlenecks and quantify operational impact
• Implement uniform standards to reduce variation and increase reliability across the global process landscape
• Drive automation and centralization initiatives, overseeing projects from business case to implementation
• Maintain long-term project success through controls, documentation, training, and performance reviews

Qualifications

• Proven experience in Business Process Management / Continuous Improvement with a track record of successful project execution and measurable benefits
• Ability to translate strategic roadmaps into prioritized, well-executed operational initiatives
• Strong analytical skills and proficiency in Lean Six Sigma methodologies and KPI-based performance management
• Understanding of Process Mining to identify opportunities and track operational impact
• Experience facilitating cross-functional transformation and driving decisions with diverse stakeholders
• Solid automation mindset and experience leveraging technical tools for process optimization
• Excellent collaboration and stakeholder management skills in a global, diverse environment; experience in shipping, logistics, or a related field is a plus
• Independent, results-driven work style with high ownership, agility, and resilience

About Us

Hapag-Lloyd is one of the world's leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.
Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high-quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong.
Your Journey, Our Horizon

About the Team

• Exciting challenges, real responsibility, and the opportunity to make your own ideas visible in a wide range of projects
• Individual development through our Hapag-Lloyd LEARNING CAMPUS, international perspectives, and mentoring programs that genuinely advance your career
• Attractive compensation (13 monthly salaries + vacation pay) as well as strong social benefits in a financially stable company
• At least 28 days of vacation, flexible working hours, capital forming benefits, and a future oriented pension plan (MYPENSION)
• A modern hybrid work model (3 days office / 2 days remote) and a workplace in a prime downtown location at Ballindamm
• Mobility benefits such as subsidies for public transportation, as well as bicycle leasing via JobRad
• Comprehensive health and sports offerings (e.g., yoga, sailing, company doctor) plus EGYM Wellpass
• A company restaurant with freshly prepared meals every day and a coffee bar with a wide selection

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