Service Contracts Specialist - DACH

Job Description

Service Contracts Specialist - DACH
Location: Berlin, Germany

Passionately organized? Have a keen eye for detail? Fantastic communicator?

If this sounds like you then we may just have the career opportunity for you!

We are looking for Service Contracts Specialistto join our Service Enablement team in Germany.

Key Responsibilities

• Preparation and delivery of new and renewal service contract offerings
• Provide support to internal and external customers via phone and email
• Analyze reports and proactively update customers
• Use CRM to maintain records of all customer renewals, contracts, conversations and forecasts and effectively manage the process from renewal assignment to closure
• Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to team leader as appropriate
• Build and maintain good working relationships with clients and regularly proactively communicate to ensure issues are captured and resolved
• Build and maintain good relationships with internal teams and stakeholders. Collaborate across regions to constantly improve how we service and support our clients

Knowledge, Skills & Experience

• Excellent customer service and communication skills
• Knowledge of Contracts Management Process
• Knowledge of Microsoft office tools, Excel
• Excellent time management and personal organization skills
• Team player with good Interpersonal and relationship building skills
• Self-driven and good decision-making skills
• Fluent German with good level of English

Salary: €42,000 - €52,000 gross per year

The final offer will depend on experience, skills, and alignment with internal pay structures. In addition, we offer a comprehensive benefits package, including pension and insurance.

If you think you have the right skills and experience and want to join our team, apply today. We can't wait to hear from you!

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