Service Manager, Dusseldorf (m/f/d)

As a Service Center Manager at Lucid Motors, you will be responsible for the daily operations of the Service Center, managing a cross-functional team of Service Advisors, Technicians, and Parts personnel. You will champion Lucid's vision of delivering an exceptional customer experience by leading through example, implementing best-in-class operational strategies, and fostering a culture of excellence. This is a highly visible leadership role that requires a hands-on, collaborative approach and a strong customer-first mindset.

Key Responsibilities:

• Lead, coach, and develop the Service Center team across all operational areas, including customer service, repair quality, parts logistics, and scheduling

• Ensure consistent delivery of Lucid's premium service standards, driving customer satisfaction and loyalty

• Act as the escalation point for customer issues, ensuring swift, professional resolution

• Manage workflow and prioritize tasks to maximize efficiency and throughput without compromising quality

• Monitor KPIs and service metrics, implementing improvements where necessary

• Ensure all legal and safety standards, environmental policies, and manufacturer requirements are fully met

• Oversee quality control and participate in hands-on service activities when required

• Foster continuous improvement through training, mentorship, and process refinement

• Drive cross-functional collaboration with Sales, Delivery, Parts, and Technical Operations

• Represent the Service Center in regional and HQ-level operational meetings

• Coordinate with suppliers, OEM partners, and external vendors when required

• Ensure accurate service documentation and compliance in DMS and related tools

• Manage cost controls, budgeting, and resource planning for the service operation

Required Qualifications:

• Completed technical education (e.g., Kfz-Meisterbrief or equivalent), or Technical School Certificate

• Minimum 10 years of experience in the automotive service industry, with at least 5 years in a managerial role

• Fluent in both German and English (written and spoken)

• Strong organizational and leadership skills, with experience managing cross-functional teams

• Deep knowledge of automotive diagnostics, systems, and repair procedures

• Proficient in Microsoft Office Suite and DMS systems; ability to lead digital transformation initiatives

• Valid Class B driver's license

• Excellent interpersonal skills, with the ability to coach and develop teams

• Willingness to be hands-on and support repairs when necessary

• Able to travel regionally and internationally as needed

Preferred Qualifications:

• Qualification in Automotive Technology, Business Management, or related field

• Familiarity with HV systems, LV architecture, and electric powertrains

• Experience working in a start-up, EV manufacturer, or premium OEM environment

• ASE certifications or similar national certifications

• National-level Master Technician certification

• Experience with facility compliance, audits, and OEM service standards

Experience:

• Automotive Technician background with advanced technical understanding of ICE and EV systems

• Proven leadership in fast-paced, customer-oriented environments

• Experience establishing and scaling service operations

• Track record of continuous improvement and performance optimization in service departments

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.