Manager Process Governance & Quality (m/f/d)
Are you ready to help transform Customs Operations at DHL Express-Globally?
We are launching one of the most ambitious Customs Transformation programs in our history, and we're looking for exceptional people who want to make a real, lasting impact. This is a once in a career opportunity to be part of a major, multi-year change program spanning people, processes, and technology-designed to radically elevate our Customs Operations and Quality across DHL Express Globally. We are scaling our Global Operations and IT business teams from fewer than 30 colleagues today to more than 100+ high impact professionals, building new capabilities and strengthening existing ones. This includes establishing a best-in-class Program Management Office (PMO), creating a Global Customs Process team, expanding Business Capability teams (currently CCG), growing our Business IT teams, and significantly increasing investment in IT development and solution capabilities. This is not a short-term initiative. Customs Transformation represents a long-term capability strategy, backed by an investment of over 100 million, to deliver smarter processes, more powerful systems, and a future ready Customs Operations landscape.
It will be complex. It will be demanding. At times, it will be frustrating. But for those who thrive on challenge, impact, scale, and purpose, it will also be deeply rewarding. Your work will directly shape how DHL Express delivers excellence to customers around the world.
If you want to be part of something big and truly transformational-this is your moment.
We are looking for a Manager Process Governance & Quality.
Role Location: Whilst this role has been advertised as located in a specific location, we will also be considering locating this role at other GHO locations in Europe, including Bonn, Brussels, Maastricht and Leipzig.
How will you contribute to the success of DHL?
- Define, own and maintain the global process governance and framework across all process areas
- Ensure consistency of process framework structure for entire lifecycle, incl. rules, decision & escalation paths, and documentation requirements.
- Collaborate closely with Process Tool Specialist to establish a logical BPM Tool structure and framework integration.
- Manage the "Process Design Authority" forums for customs process change and standardization; ensure crossfunctional representation and transparent decision records.
- Set the standards (templates, structure, naming, levels of detail) and quality gates for processes, business requirements and business rules
- Enforce adherence to process governance and framework.
- Define quality assurance & compliance controls mechanisms for process deliverables (incl. completeness, traceability, control coverage, interfaces, data touchpoints), challenging Process Owners and Regions.
- Ensure governance integrates with adjacent program standards, esp. with regards to documentation of requirements and training material.
- Ensure output by the process owners is suitable to further deliver business capabilities and IT product developments / enhancements.
- Run a pipeline of process change requests (CRs), prioritization criteria in close alignment with the Program Planning & Governance team
Do you have what it takes?
- University Degree in Business Administration, Process Management, Information Systems, or related fields
- 5-7 years in process governance/standardization/quality or equivalent leadership
- English fluency required; other languages are beneficial in a global customs context.
- Skilled at reviewing complex process artefacts for completeness, traceability, and control coverage.
- Knowledge of DHL Ops or Customs processes beneficial
- Working knowledge of BPM tools, repositories and governance workflows.
- Familiarity with digital/automation and integration principles (e.g., modularity, standardization) to ensure governance enables scalable solutions.
- Demonstrated success establishing and leading crossfunctional process governance, including lifecycle management and approval forums.
Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor's, Master's, or MBA certificate).
