Country Operations Lead (Fixed Term)

ABOUT THE TEAM

This is an exciting fixed-term opportunity as a Maternity Cover.

As the Country Operations Lead, you will step into a pivotal role, providing critical support to the German market, ensuring operational continuity and the delivery of strategic initiatives. You will be a dynamic strategic and operational partner to the Country Managing Director of Tide Germany, driving high-impact initiatives and ensuring the seamless execution of our ambitious business priorities.

ABOUT THE ROLE

Your responsibilities will include:

• Chief of Staff (Planning, Exec Comms, Governance): Act as the strategic right-hand to the Country Managing Director, translating business vision into actionable, cross-functional roadmaps. Elevate organizational effectiveness by driving rigorous planning, prioritization, and governance across key initiatives. Represent the Country MD in internal and external forums - including PR activities and stakeholder engagements - to ensure consistent alignment. Champion the operational heartbeat of the German business by designing and managing high-impact cadences, including business performance reviews (BPRs) and leadership stand-ups.
• Member Operations: Serve as the operational anchor and primary liaison between the German market and Member Operations (MOps). Champion a member-first culture by monitoring key performance indicators (KPIs), driving data-informed decisions, and delivering continuous improvements to the German member experience. Establish consistent, transparent reporting loops with both the Country MD and the global organization to ensure operational excellence and accountability.
• Project Leadership: Spearhead high-priority strategic initiatives, directly shaping the execution of the Country MD's vision. Navigate complexity by aligning global and local teams, managing stakeholder expectations, and translating ambiguous priorities into executable project plans. Lead end-to-end delivery - from business case development to operational implementation - ensuring that all localized projects drive sustainable growth and process efficiency for the German market.

WHAT WE ARE LOOKING FOR

We are seeking a highly organized professional who can step into a leadership-adjacent role and drive complex projects forward. Our ideal candidate possesses:

• Experience & Mindset: 7+ years' relevant experience in a role like Chief of Staff, Senior Project Manager, or Head/Lead of Operations, preferably in fintech or a high-growth environment. Must have a strong Hands-on-Mentality, be highly self-motivated, and be comfortable building processes from scratch in a fast-moving environment.
• Operational & Strategic Acumen: Proven experience in managing business operations, internal governance cadences, and performance tracking. Strong analytical skills with the ability to see the big picture, navigate ambiguity, and ensure flawless execution while managing intricate details.
• Project & Stakeholder Management: Very strong project management background, ideally with experience in fintech product launches. Exceptional skills in managing relationships across local and global teams and fostering collaboration outside of direct control.
• Language Skills: Native-level German and fluent English communication skills (written and verbal) are essential.

WHAT YOU'LL GET IN RETURN

• 25 days of paid leave per year
• Additional 3 days of paid leave for volunteering or L&D
• We invest in your development with professional L&D budget
• Share options
• Statutory Health Insurance
• Statutory Pension contribution
• Extended Parental Leave
• The Deutschland-Ticket
• Free M Urban Sports Club Membership
• Mental health support through Plumm
• A one-off home office budget
• Work and travel globally - up to 90 days per country outside of your home country
• Team socials
• Sabbatical Leave
• Option to take your your work device as your own (eligibility applies)

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.