Operations Manager (m/f/d)
Company Description
About EIT RawMaterials
As the world moves towards a greener future, the demand for raw materials-minerals and metals-is set to increase immensely over the next three decades. Europe faces a critical challenge in securing a stable supply of these essential resources. This challenge is where EIT RawMaterials steps in.
EIT RawMaterials is at the forefront of driving innovation and sustainability in the raw materials sector. As an Innovation Community within the European Institute of Innovation and Technology (EIT), we collaborate with over 300 partners across industry, academia, and research institutes. Together, we forge dynamic, long-term partnerships to develop innovative solutions that meet Europe's growing demand for raw materials.
Position
Role Overview
We're looking for an Operations Manager (m/f/d) to coordinate and support partner-related activities across the organisation, ensuring effective communication, alignment, and consistency in all partnership processes. You will act as a central point of contact for partners on operational and procedural matters, facilitating smooth collaboration and maintaining accurate and up-to-date partner records.
In this role, you will oversee partner onboarding and status management processes, coordinate the lifecycle of Project Agreements, and support call management and change request activities. You will also contribute to the monitoring and continuous improvement of project and portfolio management practices by developing guidelines, tools, and training materials. A key focus of the role is to enhance operational efficiency by standardising processes, improving transparency, and driving structured, scalable workflows across partner-related operations.
Key responsibilities
Partnership Management and Coordination
Coordinate and support the effective management of the partners, ensuring clear communication, alignment and consistency across partnership activities.
Act as a central point of contact for partners on operational and procedural matters
Structure and organize communication and alignment between partners and internal stakeholders
Coordinate partner status changes and related administrative processes
General Assembly partner management & support, support the coordination of partner-related topics
Partner Onboarding and Status Management
Coordinate partner onboarding processes and manage partner status updates in line with organisational requirements.
Facilitate partner onboarding processes and documentation and approval workflow
Ensure accurate and up-to-date partner records in collaboration with relevant teams
Project Agreement Process Coordination
Oversee and coordinate the lifecycle of Project Agreements to ensure efficiency, clarity and compliance.
Coordinate preparation, review and signature processes of Project Agreements in collaboration with other relevant teams (e.g. support through legal for PA draft itself)
Provide procedural guidance to partners on contractual aspects
Ensure alignment with internal policies and timelines
Project Monitoring process
Contribute to the improvement, standardization, and implementation of project and portfolio management processes.
Develop practical guidelines, templates, FAQs, and training materials to strengthen service delivery and operational consistency
Call Management
Support call management activities, including process planning, implementation, eligibility checks, reporting, and related operational coordination.
Change Request
Assist with change request reviews and other control activities linked to project execution.
Process Improvement and Operational Efficiency
Contribute to the continuous improvement of partner-related processes and workflows
Identify opportunities to streamline processes and improve efficiency
Support the implementation of structured and consistent operational practices
Contribute to improving transparency and clarity in partner-related workflows
Requirements
Proven experience in operations, project coordination, or partnership management roles
Strong ability to manage and coordinate complex, multi-stakeholder processes
Experience with partner or stakeholder management in structured environments
Familiarity with onboarding processes, administrative workflows, and status tracking
Experience supporting contract or project agreement coordination processes
Experience working with EIT, Horizon Europe, or other publicly funded programmes and multi-partner project environments
Excellent organisational skills with high attention to detail and accuracy
Strong communication skills with the ability to act as a central point of contact
Ability to develop and improve processes, guidelines, and operational tools
Experience working with CRM, project management, or workflow systems
Other information
Additional Information & Our Recruitment Process
Commitment to Diversity: EIT RawMaterials is committed to diversity and inclusion. We encourage applications from all qualified individuals, regardless of background.
Employment Type: Fixed-term contract with the possibility of extension.
Position Location: Germany, Poland, Italy, Slovenia, Greece, Hungary and Austria
The position will stay open until a successful candidate is chosen.
Application Review: Our team thoroughly reviews each application. Please make sure to submit your CV in English.
Initial Interview (30 minutes): Meet with the hiring manager and recruitment team.
Second Interview (60 minutes): Second interview with a presentation on a relevant topic to the hiring manager and the HR team.
Offer: If successful, receive an offer to join our team.
