Customer Network Manager, Rare Bone & Endocrine Disorders

This is what you will do:

As a Customer Network Manager you work as a field based marketing team member. You are responsible for management of HCP networks from a commercial perspective. Your key tasks will encompass: building up and supporting networks along patient diagnosis, burden of disease understanding and treatment pathways in HPP; developing and implementing customer engagement & speaker programs; enhancing confidence in therapy initiations through regional, interdisciplinary Meta boards, providing expert, consensus-driven and patient-centered care; generating commercially relevant insights.

You will be responsible for:

• Drive identification of networks and collaborate with and support all stakeholders in national and local networks including professional organizations
• Evaluate patient pathways and drive alignment of structured processes for interdisciplinary patient pathways to and from Centers of Excellence, together with hospital and office-based HCPs
• Support best practice sharing from existing networks to newly forming networks
• Work with cross-functional teams (Sales, Marketing, Medical, Market Access) to develop strategy, tools & specific approaches for target networks, enhancing confidence in on-label therapy initiations via regional Meta boards
• Foster collaboration of all involved stakeholders in the patient journey.
• Evaluate unmet needs and provide meaningful support, e.g. disease awareness, diagnosis, burden of disease understanding, reimbursement, telemedicine, medical education events.
• Create and implement supporting materials for specific networks to achieve their goals, e.g. informational material, checklists, Alexion contacts)
• Evaluate and accelerate added value tools for networks including multichannel approaches and access support.

• Thought Leader / Speaker and Program Engagement
  • Create & implement event concepts (in and across specialist groups)
  • Develop & implement speaker slide decks
  • Develop & implement KAM slide decks
  • Support identification of speakers based on Medical and Commercial needs
• Plan, organize and execute advisory board programs to support networks and speaker programs
• Gathering and distilling insights to support and give input to internal Commercial strategic and tactical decision making

You will need to have:

• Minimum 5 years Biotechnology/Pharmaceutical experience preferably in the specialized or orphan diseases area
• Prior experience as either KAM, MSL, KOL manager, Customer Network Manager, Though Leader Liaison or similar role
• Proven track record of relationship development in the industry
• Experience and KOL contacts within Bone & Endocrine Disorders would be ideal
• Self-starter, develops ideas, works independently, sees where they can add value.
• Capacity to work effectively on multi-disciplinary teams and matrix organizations in order to achieve desired outcomes-exceptional team player
• Ability to structure and prioritize workload, demonstrate project management skills and high attention to detail
• Excellent interpersonal skills with a track record of result driven effectiveness as a cross-functional team player
• Strong IT skills with good knowledge of Microsoft Office program suite, specifically Excel, PowerPoint, Word, outlook
• Excellent written and verbal communication skills
• German (native preferred) and English (fluent)
• Ability to travel within territory on a regular basis which will include frequent overnight and weekend travel
• Valid driver's license and clean driving

Date Posted
16-Jun-2026

Closing Date

Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment, training, compensation, promotion, and other terms and conditions of employment based on race, color, religion, creed or lack thereof, sex, sexual orientation, age, ancestry, national origin, ethnicity, citizenship status, marital status, pregnancy, (including childbirth, breastfeeding, or related medical conditions), parental status (including adoption or surrogacy), military status, protected veteran status, disability, medical condition, gender identity or expression, genetic information, mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin an interactive dialogue with Alexion regarding an accommodation, please contact [email protected]. Alexion participates in E-Verify.