L2 Desktop Support Technician
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Requirements<\/h3>\n \n - Provide first\/second level contact and problem resolution for customer issues.
<\/span><\/span><\/span><\/li>\n - Work with Third Party Vendors to remediate complex AV issues as needed.
<\/span><\/span><\/li>\n - Provide timely communication on issue status and resolution.
<\/span><\/span><\/li>\n - Maintain ticket updates for all reported incidents.
<\/span><\/span><\/li>\n - Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
<\/span><\/span><\/li>\n - Should have basic knowledge of Mac operating system, to support Apple pc users.
<\/span><\/span><\/li>\n - Install, upgrade, support and troubleshoot for printers, computer hardware.
<\/span><\/span><\/li>\n - Performs general preventative maintenance tasks on computers, laptops, printers.
<\/span><\/span><\/li>\n <\/ul>\n \n Technical Skills:<\/span><\/span><\/b>
<\/span><\/span>\n <\/div>a) <\/span><\/span><\/span>Windows 7\-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti\-virus solutions, Helpdesk ticketing systems.<\/span>
<\/span><\/span><\/p>b) <\/span><\/span><\/span>Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC\/laptop management via Active Directory.<\/span>
<\/span><\/span><\/p>c) <\/span><\/span><\/span>Proven analytical, troubleshooting and problem\-solving skills.<\/span>
<\/span><\/span><\/p>d) <\/span><\/span><\/span>Proven ability to multi\-task, effectively determine priorities and meet SLA's.<\/span>
<\/span><\/span><\/p>e) <\/span><\/span><\/span>Excellent communication relationship\-building and internal customer service skills<\/span>
<\/span><\/span><\/p>\n \n Adaptable and flexible in a fast\-changing industry and work environment<\/span>
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Benefits<\/h3>\n \n Why Join Excis?<\/span><\/span><\/b>
<\/span><\/span>\n <\/div>\n \n - Be part of a growing global team that values innovation and collaboration.<\/span><\/span><\/span>
<\/span><\/span><\/li>\n - Work with cutting\-edge technologies and projects.<\/span><\/span><\/span>
<\/span><\/span><\/li>\n - Career growth paths in IT support, network engineering, and beyond.<\/span>
<\/span><\/span><\/span><\/li>\n <\/ul>\n \n We're excited to meet skilled and passionate individuals ready to contribute to our mission of delivering IT excellence. If you're ready to take your career to the next level, apply today and join the Excis family!<\/span><\/span>
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a) <\/span><\/span><\/span>Windows 7\-11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti\-virus solutions, Helpdesk ticketing systems.<\/span> b) <\/span><\/span><\/span>Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC\/laptop management via Active Directory.<\/span> c) <\/span><\/span><\/span>Proven analytical, troubleshooting and problem\-solving skills.<\/span> d) <\/span><\/span><\/span>Proven ability to multi\-task, effectively determine priorities and meet SLA's.<\/span> e) <\/span><\/span><\/span>Excellent communication relationship\-building and internal customer service skills<\/span>
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