German Speaking Customer Success Manager (on-site)

We are a highly ambitious, YC-backed AI startup ($2.5M Revenue, 11-50 employees) revolutionizing the ERP and supply chain space. Our mission is to help companies that build the real world move at software speed. We start by automating one of their biggest hidden bottlenecks: turning messy technical requests into accurate quotes.

Our Core Values:

• Customer First: Our customers are at the heart of everything we do. Their success and trust are what drive us.
• Aim High: We pursue ambitious goals with full accountability and perseverance.
• Win Together: Through trust, honest challenge, and mutual support, we grow as a team.
• Enjoy the Ride: We encourage you to be authentic, stay curious, and enjoy the journey.

The Role

As our first dedicated Customer Success Manager, you will have significant autonomy to shape processes and our product roadmap. You will manage a dedicated portfolio of 15 to 30 enterprise clients, acting as their trusted partner and main point of contact.

Key Tasks & Responsibilities:

• End-to-End Ownership: Fully own the post-sales lifecycle. Guide enterprise customers through onboarding and implementation, ensuring quick time-to-value and high long-term retention.
• Drive Adoption: Champion adoption through training, best practices, and strategic account management to foster growth and long-term partnerships.
• Deliver Value: Help customers unlock measurable savings and efficiency gains, supporting them during key negotiations and business reviews.
• Product Collaboration: Develop a deep understanding of our software. Work closely with product, sales, and engineering teams to ensure customer feedback actively shapes the product roadmap.
• Build the Foundation: Take ownership beyond the day-to-day. Build new CS processes, drive your own projects, and leave a real mark on an early-stage company.

Who You Are (Requirements)

• Dedicated CS Experience: 1-3 years of hands-on experience in Customer Success, Implementation, or Account Management within B2B SaaS or consulting. (Note: We are looking for true CS professionals who own onboarding, adoption, and retention. Backgrounds exclusively in B2B prospecting, SDR/BDR, or pure Sales/AE roles will not be considered).
• Industry Knowledge: Hands-on exposure to or a strong understanding of construction, supply chain, and the trades is highly preferred.
• Track Record of Stability: Demonstrated history of building long-term customer relationships with stable career tenures.
• Executive Communication: Strong communicator, able to engage confidently with C-level stakeholders and build trusted partnerships.
• Analytical Problem Solver: Strong ability to understand, analyze, and present complex technical or business issues clearly and pragmatically.
• Startup Mentality: Willing to work 5 days a week from our Munich office with a higher intensity than a standard 9-5 job. Occasional customer travel is required.
• Languages: Native German (C2) and fluent English (C1) are mandatory.

What We Offer (Compensation & Benefits)

• Base Salary: 50,000 - 70,000, depending on experience.
• Bonus Structure: Competitive performance-based bonus.
• True Equity: Real company shares issued at nominal value, complete with voting rights (4-year vesting period with a 1-year cliff).
• Career Trajectory: Rapid career and learning curve at a high-growth startup, with close collaboration with founders and C-suite executives.
• Tools & Growth: Access to state-of-the-art AI and productivity tools, plus intensive mentoring.
• Lifestyle Perks: Free dinners, Urban Sports Club membership, and access to discounted apartments near the office.
• Culture: A true culture of ownership, flat hierarchies, and rapid decision-making.