CRM Marketing Manager (m/f/d)

As an CRM Marketing Manager (m/f/d) (Omnichannel Services Executive), you will support the delivery and execution of omnichannel loyalty campaigns across Central & Eastern Europe. Working closely with the regional Omnichannel leadership, you will play a key role in ensuring operational excellence across campaign rollout, client consulting, reporting, and sales support.

This is a hands-on, client-facing role at the intersection of loyalty, data, and digital marketing, offering exposure to end-to-end campaign delivery in a fast-paced, international environment. You will act as a vital link between clients, internal delivery teams, and commercial stakeholders, contributing directly to campaign success and long-term client satisfaction.
Key Responsibilities

Campaign Delivery & Execution

• Support the scoping and planning of omnichannel loyalty campaigns in collaboration with internal and external stakeholders
• Contribute to marketing ideation and creative proposal development
• Monitor campaign performance through regular reporting and dashboards
• Identify optimisation opportunities and support continuous improvement
• Troubleshoot operational issues and support timely resolution

Client Success & Insights

• Provide day-to-day client support and ensure alignment with campaign objectives
• Analyse campaign and sales data to generate actionable insights
• Prepare performance reviews and recommendations for future campaigns

Sales & Marketing Support

• Support the creation of pitch presentations and sales materials
• Build demo use cases showcasing omnichannel capabilities
• Assist the Head of Omnichannel in internal training sessions and sales enablement initiatives

Key Stakeholder Relationships

• Internal: Omnichannel Services, Technical Delivery, Marketing, Project Management, Sales
• External: Clients, Loyalty partners, CRM and Digital Marketing stakeholders

About You
Required Experience & Skills

• 1-2 years of experience in a client-facing role (agency, consultancy, marketing, or similar)
• Initial exposure to digital marketing, loyalty, CRM, or campaign environments
• Strong organisational and analytical skills
• Comfortable working with data, reporting tools, Excel, and PowerPoint
• Excellent communication skills in German and English (written and spoken)
• Proactive, collaborative, and eager to learn

Nice to Have

• Experience supporting campaign delivery or execution
• Familiarity with dashboards, CRM systems, or reporting platforms
• Experience supporting pitch decks or commercial presentations

Why Join Us?

• Gain hands-on experience across end-to-end omnichannel campaign delivery
• Work closely with senior regional stakeholders and international clients
• Develop skills at the intersection of loyalty, data, and digital innovation
• Be part of a growing omnichannel function with clear development opportunities

Our Values

At TCC Global, our people are guided by our core values:

• Respect - Treat others as they wish to be treated
• Truth - Act with honesty, openness, and integrity
• Collaboration - Work together to achieve better outcomes
• Care - Care for our people, our clients, and our future