Service Center Manager

Ruhrpumpen is seeking an experienced Service Center Manager to lead a multi-disciplinary service operation, driving execution excellence, operational continuity, and high customer satisfaction across service projects, repairs, parts coordination, and technical support activities.

Key Responsibilities

• Provide strategic and operational leadership for the service center, ensuring efficient workflows, resource allocation, and continuous improvement.
• Oversee the full lifecycle of service requests, including prioritization, technical evaluation, job setup, purchasing coordination, and delivery timelines.
• Establish and refine operational processes, standards, and best practices to elevate service performance and reliability.
• Lead the assessment and resolution of complex service cases, ensuring accurate diagnostics and alignment with customer expectations.
• Manage and support field service operations, ensuring proper planning, execution, and follow-through.
• Develop strong relationships with customers and stakeholders through proactive communication, escalations handling, and service status updates.
• Analyze operational KPIs, financial indicators, and service metrics to identify opportunities and implement performance improvements.
• Lead and mentor a team, conduct performance reviews, guiding development, and fostering a high-performance culture.
• Prepare operational, performance, and financial reports for senior leadership.

Knowledge Areas

• English and German skills conversational required
• Pump experience is highly desired
• Based in Germany and able to work On Site - Our offices are located in Witten.
• Advanced service operations management
• Process optimization and workflow design
• Resource planning and cross-functional coordination
• Customer engagement and issue resolution
• Financial and operational KPI analysis
• Quality assurance and compliance standards