Senior Account Executive

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Senior Account Executive, New Logo

Germany (Frankfurt region preferred, hybrid)

If you're passionate about Customer Experience (CX), experienced in enterprise software sales, and energized by building new business and lasting customer relationships, we'd be glad to connect with you.

Role Overview:

Drive new enterprise customer acquisition across Germany, focusing on healthcare, life sciences, and other regulated industries, helping leading companies modernize customer engagement through AI-powered experience platforms. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. In this role, you will own the full new logo sales cycle, from strategic prospecting to deal closure, positioning Genesys Cloud as a critical enabler of digital transformation. You will engage senior decision-makers, shape complex buying journeys, and deliver measurable business outcomes. You will operate in a high-autonomy environment with strong cross-functional support. Success in this role is defined by building a strong market network, enabling early influence on opportunities, applying rigorous prioritization to maximize conversion, and consistently delivering new ACV bookings.

Key Responsibilities:

• Own and execute a new logo acquisition strategy within a defined enterprise territory
• Build and sustain a high-quality pipeline through proactive prospecting, ecosystem collaboration, and targeted market engagement
• Establish early relationships with C-level and senior stakeholders to shape demand and influence buying criteria
• Lead complex, multi-threaded sales cycles using MEDDPICC and value-based selling approaches
• Orchestrate internal and external stakeholders including BDRs, marketing, partners, and solution consultants
• Manage multiple concurrent opportunities with clear prioritization, strategy, and execution discipline
• Deliver accurate forecasting and maintain strong CRM hygiene in Salesforce
• Consistently close high-value new logo deals and ensure a structured handover of successfully closed customers for downstream account expansion

Required Qualifications:

• 7+ years of enterprise sales experience with a strong focus on new logo acquisition
• Proven success selling complex SaaS solutions
• Demonstrated ability to engage and influence C-level stakeholders in large organizations
• Strong command of structured sales methodologies such as MEDDPICC
• Track record of building pipeline through self-generated activities and partner ecosystems
• Experience managing complex, multi-stakeholder deal cycles
• Fluency in German and English

Preferred Qualifications:

• Experience selling into healthcare, life sciences, or other regulated industries in Germany
• Background in customer experience, contact center, or AI-driven SaaS solutions
• Strong negotiation and stakeholder management skills in enterprise environments
• Experience collaborating with partners in co-sell motions

Why Genesys?

• Innovation-Driven Culture: Work with cutting-edge technology in a dynamic environment committed to delivering impactful solutions.
• Career Development: Opportunities for continuous learning and advancement within a supportive, growth-focused team.
• Comprehensive Benefits: Competitive compensation package with a focus on work-life balance and employee well-being.

If you are motivated to build new business and develop lasting client relationships, join Genesys and help transform customer experience across healthcare, life sciences, and other regulated industries in Germany.

#LI-MC1

Working at Genesys

• AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.